Installing Adobe DC

Question

Tried installing the Adobe DC installer on my iMac but get the following:

Adobe Acrobat Reader DC: Newer version already installed.

It was ok On my old iMac but I updated to the 2020 model and I have the Creative Cloud program but the other will not load.

Help

Amal. · Answer

Hi there

We are sorry for the trouble. As described whike installing the application you are getting the error 'Newer version already installed.'

Please try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

If it still doesn't work, please try to run the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the computer once and try to install the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

Let us know how it goes.

Regards

Amal

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