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aortega123
Participant
June 28, 2022
Answered

Installing Adobe Pro and getting message that i must upgrade my operating system or browser?

  • June 28, 2022
  • 2 replies
  • 1495 views

 I bought a copy of Adobe Pro about 3 years ago or so and have installed it onto my new laptio running in Windows 11 and adobe tells me to sign in and then tells me I need to upgrade my o/s and/or browser. I am running the latest version of Firefox. What can I do?

 

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Correct answer aortega123

I ended up installing Adobe Pro 15 from my pc and downloaded the version from Adobe.com under my profile and it works!

2 replies

radzmar
Community Expert
radzmarCommunity Expert
Community Expert
June 29, 2022

Check if this helps you: https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html

A
aortega123AuthorCorrect answer
Participant
July 5, 2022

I ended up installing Adobe Pro 15 from my pc and downloaded the version from Adobe.com under my profile and it works!

    radzmar
    Community Expert
    radzmarCommunity Expert
    Community Expert
    June 28, 2022

    What is Adobe Pro? Adobe is the name of the software company not the product. Please be more precise in what you're using.

     

    Keep also in mind, that Windows 11 is propably newer than your software product, so the latter may not know how to handle it. You may have to run it in compatibility mode.

    A
    aortega123Author
    Participant
    June 29, 2022

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