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francesf33107110
francesf33107110
Participant
February 16, 2018
Answered

insufficient data for image on Acrobat Proc DC version 2018.011.200.35

  • February 16, 2018
  • 14 replies
  • 19981 views

Since upgrading to the latest version of Acrobat Proc DC version 2018.011.200.35 getting the error "insufficient data for image" . Not for all PDF files but those that appear to have been created using Abby FineReader 10. I am able to open these files using Adobe Reader X and XI and Adobe Reader DC version 2018.011.20036. Looks as if there is something up with the new update. Our clients are reporting having issues opening docs we are sending again they appear to be using the same version. Abby FindReader files are being created by our Printer/Scanners so I imagine we will not be alone with this issue

This topic has been closed for replies.
Correct answer AshuMittal9644438

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

14 replies

Show previous replies
ashutomi
ashutomi
Participating Frequently
February 20, 2018

Try this option and see if it works.

Edit>Preferences>Page Display> Check the box “Show Large Images”

T
tomw11
Participating Frequently
February 20, 2018

no this checkbox was already checked, and still get the insufficient data error

S
scottb56764437
Participant
February 20, 2018

We are having the same problem with Acrobat DC Standard 2015.006.30413 after the latest patch. Is this version also affected?

AnandSri
AnandSri
Legend
February 20, 2018

Hello Scottb,

Sorry for the delayed response and inconvenience caused. There is no such issue reported with the Acrobat Standard DC 2015.006.30413.

Are you getting the error message with all the PDF files or is it specific to one PDF? If it is specific to one PDF, can you share the PDF file with us?

Use Adobe Send feature to share the link to PDF file and share the link with us via private message only How Do I Send Private Message Link: https://forums.adobe.com/thread/1184148

Please share your findings.

Regards,

Anand Sri.

S
scottb56764437
Participant
February 20, 2018

Its for several PDFs. I came across this post which does list this version as affected: Insufficient data for an image

A
AndriusJuška
Participant
February 20, 2018

Hello,

have same problem when using ABBYY FineReader.

Andrius Juška

AnandSri
AnandSri
Legend
February 16, 2018

Hello francesf33107110

We apologize for the inconvenience caused, we are aware of the issue, and it's already reported to the Engineering and development team. We are working on the fix and will share an update soon.

Thanks for your time and patience.

Regards,

Anand Sri.

    C
    carlhartmann
    Participant
    February 18, 2018

    Any updates on this -- very, very crippling.

    AnandSri
    AnandSri
    Legend
    February 19, 2018

    Hello Carlhartmann,

    We apologize for the inconvenience caused, we are aware of the issue and it's already reported to the Acrobat Engineering and Development team.

    We are working on the fix/patch on high priority and will share an update soon. Thanks for your time and patience.

    Regards,

    Anand Sri.

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