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March 6, 2024
Question

Interactive PDF works in browser, not in App

  • March 6, 2024
  • 0 replies
  • 135 views

Hi there!

I'm working on a price list for work which is made of severeal different InDesign files (each file is one segment of the price list). Naturally I created lots of hyperlinks inbetween those segments to make it interactive for our clients later on.

I exported all of those segments as interactive PDFs (all in one folder) and created one single PDF in Adobe Acrobat. 

Now the problem is, that Acrobat detects/shows that there were hyperlinks but when I click on them, it doesn't jump to the page it should. When I look at the information behind the hyperlink, it's still linked to the InDesign file. 
I already talked to the Adobe Support personally, my issue couldn't be solved there but we realized, that the hyperlinks do work when I open the combined PDF in my browser, not the Acrobat App.

 

Did anyone have the same problem and has a solution?

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