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Internal Error Occured

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As soon as I click File>Create I am getting an error "Internal Error Occurred". I have gone through all the support discussion and tried uninstalling then reinstalling; checked AppData Folder (‪C:\Users\sarve\AppData\Roaming\Adobe) and ensured it has full control, but still getting this error.

Acrobat DC was working fine till Yesterday. There was no update in windows or acrobat as well.

I am using Windows 11 Pro. Please suggest solution. My colleague does not have any issue while running same version of acrobat dc.

Regards

S

studavCorrect answer

Participant

What I did was go to users/<<me>>/AppData/Local/

I then right clicked on the Adobe folder chose properties then security tab.

In here with all the permissions I noted a lot of unkown, I selected edit then removed all of these. Clicked apply and now I am not getting the error anymore.

I hope this helps others, as it was driving me crazy

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peterrATgb

Participating Frequently

Possible solution found by markelrayes

'I FOUND A SOLUTION.

I had to go C:\Users\[me]\AppData\Local and right click the Adobe folder, click properties and go to security tab. I had a bunch of left-over "Account Unknown" listed besides my three main ones (System, [me], Admin). I deleted all the account unknowns.

That fixed it for me.'

https://community.adobe.com/t5/acrobat-discussions/quot-an-internal-error-occured-quot-when-clicking-on-a-pdf-and-windows-explorer-preview-pane-is/m-p/13279331#M383544

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rhettm98133512

Participant

brilliant markelrayes

worked instantly and suddenly weeeeeeks of frustration vanished. thanks very much for sharing

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Shon5E41

Participant

Same problem on Win 10 with the latest Acrobat DC CC. It's when I hover over/select the file in Windows Explorer. Interestingly, the default app for PDFs keeps switching back to chrome. I'm afraid to call my IS help desk if there's not a solution here. Hours of pain on my end.

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SenorPedraw

Participating Frequently

Hi, please do you have solution for this trouble?

This internal error makes me crazy, I need to submit my finished data, but cant beacause all is freezing only when I tap on PDF icon.

On this topic it seems, this problem is known for two months and still has no solution?

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adastrame

Participant

The internal error issue started happening to me out of nowhere this afternoon whenever I just click on a PDF in the Windows (10) file explorer, and I tried every possible fix I could find, but nothing works. I have full admin permissions of my system, I changed the Sandbox preferences, etc. Nothing.

Still getting that annoying pop-up, and I'm appalled to see how many people have had this issue for months and there's still no fix for it.

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Agência Beet2482373828yb

Participant

I´m having the same problem, can´t get anything done. In work I can ignore it, but at home my pc deep fries. Is there any prevision on fixing this?

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Nber

Participant

Same problem for me.

If I enable default preview in explorer or outlook (which worked fine in Windows 10) my system freezing and showing error messages. In any case it's a pain, because either it crashes or it's not possible to work smoothly.

The solution I found is to assign the preview (default setting) for PDFs, on a web browser. This avoids blocking but is not at all ergonomic to work with.

Hey Adobe Team; with the price we pay for your licenses, please move on to fix this kind of time consuming problem (today I lost 4 hours of work trying to solve this problem) !!!

Thanks

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GROUP DIGITAL MARKETING

Participant

CONSTANTLY getting errors even if I just mouse over the darn PDF file!

I have followed all recommended solutions and fixes but it doesn't work for me, even our senior IT manager can't fix it!

Are we stuck with this forever!!?? I'm really over it!

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Kuba5FB0

Participant

I have been having the same issues...

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SamyMarzipan

Participant

Hi, I'm having a similar issue: I get the "An internal error has occured" pop-up as soon as I select a file in File Explorer when Adobe Acrobat Pro DC (64-bit) is installed on my Win 11 laptop. It happens even if the app is closed and stops me from previewing the pdf in question. File Explorer goes in full "Not Responding" mode...

This has been going on for a few weeks and would love a solution to fix it. I've looked at permissions and uninstalled a few times, nothing's helped.

Please send help!

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valb01

Participant

I had the exact same problem, the only solution that worked was disabling the sandbox protection.

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Wesley5C25

Participant

I am now getting this error when trying to preview any .pdf files in a windows 11 finder window. Opening .pdfs is fine, but everytime I want to preview a file, boom, an internal error has occured. I have a new HP 45L Omen, i9, 3080rtx and was working fine until something was updated via adobe. Have reinstalled windows completely, especially after having Adobe share my computer and deleting everything to then say, call Microsoft its a user permission error...(which it isn't). Still waiting for a fix or update from Adobe.

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