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_mwgarrett_
Participating Frequently
August 25, 2008
Question

Invalid serial number for Acrobat Pro 6.0

  • August 25, 2008
  • 15 replies
  • 93573 views
I had to reinstall Acrobat Professional 6.0(from a downloaded copy purchased from Adobe.com). The install will not complete. It says "Invalid serial number. Please try again". The only option is to cancel, and then I get the Message: "Adobe Acrobat could not install correctly. Adobe Acrobat was unable to install a necessary component and must quit."

I have verified the number with Adobe Licensing. Adobe Support informs me that they do not support version 6 and the answer is hidden away in the knowledgebase. I have searched the forums and the knowledgebase - to no avail.

Can someone please help or point me to the Doc # (if there is one).
Please do not suggest that I download a pirated version. That is not an option for me.

G4 PowerPC 500MHZ, 1GB SDRAM, 100GB still available on HD. OS X 10.4.11

Can anyone help please?
thanks,
MWG
    This topic has been closed for replies.

    15 replies

    Show previous replies
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    _mwgarrett_Author
    Participating Frequently
    August 27, 2008
    Mike,
    I tried using the numbers at the top of the keyboard. Still not working.
    Thanks,
    MWG
    _
    _mwgarrett_Author
    Participating Frequently
    August 26, 2008
    Mike,
    Yes, it was actually. From way back to ver. 4.0! The serial numbers for 4.0 have letters and numbers. 6.0 will only let me put in numbers.
    thanks,
    mwg
    MichaelKazlow
    MichaelKazlow
    Legend
    August 27, 2008
    From the Knowledgebase:

    > 5. Troubleshoot serial number problems.
    >
    > If the Acrobat installer returns the error "Invalid Serial Number"
    > after you enter the serial number or during startup, do one or more
    > of the following:
    >
    > -- Delete the serial number from the Serial Number text box, and then
    > reenter it exactly as it appears on the back of the Acrobat CD case
    > or in the registration guide.
    >
    > -- Reenter the serial number using different numeric keys. For
    > example, use the numeric keys above the alpha characters instead of
    > the numeric keys on the keypad.
    >
    > -- Make sure you typed the number zero (0) correctly, not as the
    > letter O.
    _
    _mwgarrett_Author
    Participating Frequently
    August 25, 2008
    There are 24 numbers in this config:
    1234-1234-1234-1234-1234-1234
    _
    _Aandi_Inston_
    Participating Frequently
    August 25, 2008
    That matches what I've got. Sorry, I'm out of ideas.

    Aandi Inston
    MichaelKazlow
    MichaelKazlow
    Legend
    August 26, 2008
    Was this an upgrade from a previous version? If so you might try to
    input the older serial number

    Mike
    _
    _mwgarrett_Author
    Participating Frequently
    August 25, 2008
    Yes, I have used it for years on the same computer.
    thanks,
    mwg
    _
    _Aandi_Inston_
    Participating Frequently
    August 25, 2008
    What form does the serial number take - don't post the actual number,
    but write it something like

    1234-1234-1234-
    or
    ABC1234-434

    so that we can see what are digits and what are letters, where are
    hyphens etc.

    Aandi Inston
    _
    _Aandi_Inston_
    Participating Frequently
    August 25, 2008
    Did it install before, when you first downloaded it?

    Aandi Inston
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