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Luis29236487az2c
Participant
August 15, 2024
Question

ipad Acrobat app shows blank pages in scanned documents

  • August 15, 2024
  • 2 replies
  • 1135 views

I am using the Acrobat app on an ipad (10th gen.) and since the last update (24.08.00) two days ago several or all pages of scanned documents display as blank (and they are not). In many cases, the only thing visible on these blank pages are highlights or other kind of comments but not the actual text. Does anyone know if this is a known issue?

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2 replies

andrewd47401812
andrewd47401812
Participating Frequently
September 4, 2024

If anyone else has this issue - There is a bigger thread here, but so far no fix: Re: Today’s update for iPad, version 24.08, has ma... - Adobe Community - 14798373

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    CJBurianek
    Participating Frequently
    September 4, 2024

    thanks for the update - hopefully Adobe will figure out the problem and get it fixed soon... 
    It is unfortunate that on iOS we cannot revert to the previous version which worked 

     

    GeekyGirlRex7295714
    Community Expert
    GeekyGirlRex7295714Community Expert
    Community Expert
    August 15, 2024

    I have a few ideas for you to try...

    Do you have Adobe Reader set as your default for opening PDF files on your ipad?

    If no...then try changing that.

    If yes...then that is not the issue. Try "copy to PDF." close the original and open the copy and see if that worked.

    Also...have you tried opening the file in GoodReader app?

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    Luis29236487az2cAuthor
    Participant
    August 15, 2024

    Many thanks for your reply. The files open normally in other apps. As far as I know, there is no option for setting any app as the default app for opening pdfs. Duplicating the file does not work either. I have just seen that at least one other user seems to have the same problem and checked that the iphone update also displays scanned documents as blank pages. It has to be the update.

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      Guillermo3418648432h1
      Participant
      August 26, 2024

      I am having the exact same problem. Any solution for this? 

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