Participant

Question

Is Acrobat XI Pro compatible with Windows 10?

Forum|Forum|10 years ago
July 31, 2015
4 replies
63081 views

Install update and subscribe to Acrobat

This topic has been closed for replies.

vladnyc

Participant

Hi - I just upgraded to Windows 10 (after restoring failed hard drive) - Acrobat XI Pro stopped working with error message "Serial number you provided is valid, but qualifying product can not be found on this computer". Any suggestions?

try67

Community Expert

That means your license for Acrobat XI is an upgrade, so you must specify the serial number of your full previous version if you want to install it.

vladnyc

Participant

That was the issue. I wish the error message was more helpful.

jamesl29800168

Participant

Try this:

Go to setting in Windows 10

Go to Default APPS

At the bottom of the list are three text lines, select CHOOSE DEFAULT APPS BY FILE TYPE

Scroll down until you get to .pdf

Left click on the Microsoft Edge Icon

You will then have a choice to select Adobe, Edge or browse the store for a different app

Select Adobe. This will change all your PDF, PDX ext files to open with Adobe.

Hope it helps.

R

riversource1

Participant

I'm having trouble getting a download of Acrobat XI pro (received from Adobe website) to load on windows 10. It is a .dmg file and Windows 10 doesn't know how to open it. Any suggestions?

Rich

makramakra

Participant

.dmg is Apple's Image format. You need the Win version.

RahulTyagi_

Participating Frequently

Hi Steve,

Try This : Right click any pdf -> Select 'Open with' -> Choose default Program -> Select Acrobat XI Pro from the list and click OK.

Let me know if the issue persists.

Regards,
Rahul

G

Giddy_Swirl01AC

Participant

If I right click and choose Open with -> Adobe I can have Adobe. If I double click it auto opens with Internet Explorer. It would be nice to double click and have them open with Acrobat.

I cannot now seem to get the sequence starting where I get to choose my Default apps, but Acrobat was refused multiple times when I tried to make it the default.

G

Giddy_Swirl01AC

Participant

Sorry it is called Microsoft Edge. Icon looks like IE.

AadeshSingh

Participating Frequently

Hi steves25736277,

Acrobat XI is not been tested at the moment on MS Windows 10.

However some of the customers are able to install Acrobat version older to Acrobat XI & its working on it, so I suppose there should not be any compatibility issue with Acrobat XI.

Latest Acrobat DC version is compatible with windows 10 Windows 10 and Adobe Creative Cloud.

Regards,

Aadesh