Is my subscription working?

Hello @don_7364

I hope you are doing well, and we apologize for the delayed response and the trouble.

We checked your account with the Adobe ID (email) you have used to sign in to the community and see an active subscription to Acrobat Pro. Do you get any error messages when you try to print the PDF file? Please ensure you have the latest version of Acrobat installed on the machine: 25.001.2043x. Optional update, Mar 19, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4cpenHQ.

Also, download and install the latest Printer driver and firmware version. Have you tried printing a different PDF? Try the solution from the article and let us know how it goes: https://adobe.ly/3EhV5HU

Thanks,

Anand Sri.

You need to provide some more details. Starting with:

- Your OS version and Acrobat versions.

- What exactly happens when you try to print the file?

- Does it happen with other files, too, or just that one?

- Are you able to print to the same printer from other apps?