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J
Jess23242998jzt9
Participant
February 22, 2022
Question

Is there a way to contact Adobe directly?

  • February 22, 2022
  • 2 replies
  • 308 views

It seems impossible to contact Adobe directly. I've been trying to cancel 2 subscriptions but they continue to take money out of my account. I don't know what to do?! I've paid over $200 since January for a product o don't even use! This is robbery! 

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2 replies

try67
Community Expert
try67Community Expert
Community Expert
February 22, 2022

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

T
Test Screen Name
Legend
February 22, 2022

Do the subscriptions show up in your account?

If not, and if nobody close to you has access to your credit card, it seems likely that someone has unauthorized access to your credit card details and has used it to buy their own subscriptions. Contact card issuer urgently.

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