Inspiring

Question

Issue creating droplet on macOS Sonoma

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Hello there,

I am having troubles using Droplets on macOS Sonoma.

I followed the standard procedure to create a droplet from Acrobat > Print production > Preflight > Convert font to outlines (for example), setting up Fail/Success folders and saving it to the desktop.

Drag-and-dropping a PDF (or several) on top of the droplet icon returned this error:

Initially thinking it an issue with permissions or notarisation, I held down Option and tried again, this time making a Forbibben sign appear on the droplet icon.

Is this a known issue with creating/using droplets on Apple Silicon?

S

stuart_3363

Participant

Please Adobe can you ensure this continues to be useable in the native apple silicon environment? This is an essential part of my everyday work to process many batches of files daily.

File a Bug with Adobe: Ensure you upvote or report droplet compatibility issues on the Adobe Acrobat Community Forum so engineers replace the compiler with an Apple Silicon native version before macOS removes Intel compatibility entirely.

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Meenakshi Negi

Community Manager

Hi stuart_3363,

Thank you for reaching out and sharing this.

We recommend sharing your suggestion with the product team through the following page: Feature Request.

Hope the information helps.

Thanks,

Meenakshi

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B

beachwoodesign

Participant

is there a way to get the droplet to work on Sonoma 14.5? having to do a work-around seems like Adobe doesn't want to address the issue of the program not working properly on Sonoma.

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Amal.

Legend

Hi @Inélsòre

Hope you are doing well and thanks for reaching out.

Please go through the correct answer marked in the similar discussions listed below

https://community.adobe.com/t5/acrobat-discussions/droplets-not-working-on-macos-ventura/m-p/13319056#M385646

https://community.adobe.com/t5/acrobat-discussions/preflight-convert-fonts-to-outlines-not-working/m-p/13936521#M419814 and see if that works for you.

~Amal

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I

InélsòreAuthor

Inspiring

No, none of these solutions allow the droplet to be run on macOS Sonoma 14.2.1.

Also, this worked in Montery without extra user intervention, let alone Terminal or Privacy settings.

Please make it work again.

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Amal.

Legend

Hi there,

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , and print logs as described below and share them via any cloud storage for further investigation.

Steps for print logs on MAC

Place the plist file com.adobe.Acrobat.FeatureState.plist at location /Library/Application Support/Adobe/Acrobat/Trunk/Preferences
Execute the print workflow
Logs will be generated at a location similar to /var/folders/t9/93cz_sz9075d4nl5hqrlc6n00000gn/T.
The temp folder where the logs are generated is different for different users which is common only upto /var/folders.
To get the exact path of the file use the following command on terminal “ sudo find / -name AcrobatPrintLogs.txt “
once you get the complete path eg like /private/var/folders/jk/vgtyw__s2dsdphtygd_0jslr0000gn/T/AcrobatPrintLogs.txt
just add cat as follows cat /private/var/folders/jk/vgtyw__s2dsdphtygd_0jslr0000gn/T/AcrobatPrintLogs.txt
One can see AcrobatPrintLogs

Regards
Amal

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