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A
Anonymous
December 4, 2019
Answered

Issue regarding receiving responses via Fillable Form

  • December 4, 2019
  • 1 reply
  • 1010 views

Hello, I have a small issue regarding Adobe Fillable Forms and receiving responses.

I have 4 Forms that need to be set up to receive responses on a network drive.

2 of them worked, no issue whatsoever.

The other 2 however are running into issues. I can distribute them no problem, however when testing I am unable to submit the form. Comes up with the message "Adobe Acrobat could not submit your data. Please see tracker for more information"

The tracker does not contain any information regarding this.

Some other info,
All forms are copied off an original, so there's not huge differences between the two.
Ensured I had read/write access to the Network location.
Even tested on my desktop and ran into the same issue.
Created a second network location - did not work.

Any help will be fantastic.

Thank you,
Joshua

Correct answer Thom Parker

File name wasn't too different, ill slide a pic for reference

All I removed was the  P-021 v.7 Appendix C

 

It may be the punctuation that was causing the issue. The distribute app creates names for things based on the file name. Punctuation can often be a problem for this type of thing. For example the "." might have been cause the name to be truncated since "." is used as the separator for the file extension.  However, if true, this is a bug. Acrobat should either handle the situation or provide meaningful error messages to let you know there is an issue. 

1 reply

Thom Parker
Community Expert
Thom ParkerCommunity Expert
Community Expert
December 4, 2019

When you "Distribute a Form" with Acrobat,  all kinds of information is added to the form metadata so the distribution/response system can manage it. If you copied a form that was already distributed to make a new form to distribute, then it is possible that this metadata is causing an issue. To make your new form, try starting with the original form, before it was put into the Distribute system. 

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often
    A
    Anonymous
    December 4, 2019

    Hey thanks for the reply, so I copied it off the original before distributing them. (I finished all 4 before distributing one of them)
    I will give it a shot though, maybe something happened

    Thanks,
    Joshua

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