I was wondering if anyone else is having the following issues with Adobe acrobat 26.001 21691. Stops responding when you try to print a document. If you let is sit there it eventually starts responding. Adobe will randomly crash.Note: We have been experiencing these issues randomly over the past few years, but I have had 6 different employees report these issues in the past 2 days.The only similarity is they are all run this version of adobe.

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Issue with Adobe acrobat 26.001 21691

Forum|Forum|23 days ago
July 21, 2026
3 replies
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I was wondering if anyone else is having the following issues with Adobe acrobat 26.001 21691.

Stops responding when you try to print a document. If you let is sit there it eventually starts responding.
Adobe will randomly crash.

Note: We have been experiencing these issues randomly over the past few years, but I have had 6 different employees report these issues in the past 2 days.

The only similarity is they are all run this version of adobe.

E

Eoin_miller4896

Participating Frequently

It seems this version is causing some serious stability issues, especially with printing and random crashes. If multiple users are experiencing the same problem, this related discussion may also be useful for reference:

https://community.adobe.com/questions-9/adobe-acrobat-licensing-reoccuring-error-1632046 Visit Ziperto

Meenakshi0101

Community Manager

Hi Eoin_miller4896,

Thank you for reaching out.

Please update your application to the latest version, 26.001.21771, which was recently released. In Adobe Acrobat, go to the Menu > Help > Check for Updates. For more information on the latest version, you can refer to the following help page: Acrobat Release Notes.

After updating the application, please relaunch it and let us know if you still experience the issue.

We look forward to hearing how it goes!

Thanks,

Meenakshi

Amal Jaiswal

Community Manager

Hi @Mike22766968zsnb

Hope you're doing well and thanks for highlighting this. We are sorry for the trouble you are experiencing.

As described you had 6 different employees report these issues in the past 2 days would you mind sharing the version of the OS they are using (Win or Mac). Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

If the PDF is stored on a shared network, please save it to the computer locally and then try again and check for the issue.

Also, share the Acrobat diagnostic logs as described here https://adobe.ly/4yyR1KA for further investigation.

~Amal

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