Issue with Adobe Acrobat Distiller – missing standard ICC profiles causing AutoCAD to freeze

Question

Hello,I am experiencing an issue with Adobe Acrobat Distiller. While working in CAD, the following error message appears automatically:"Distiller cannot find its standard ICC profiles. Please reinstall Adobe Acrobat to fix this problem."When this happens, CAD freezes completely, and I am forced to close it, losing all the work I’ve done.I have already uninstalled and reinstalled Adobe Acrobat several times, but the error still persists.Could you please help me resolve this issue? Thank you in advance for your support,

Tariq Dar · Answer

Hi @andrea_8139 ,

Thanks for reaching out, and sorry for the troubled experience.

You may try downloading the ICC Profile from here: https://www.adobe.com/support/downloads/iccprofiles/iccprofiles_win.html. Download the package and install. Let us know how it works.

If the ICC profile installation doesn't help, could you please help us with the following details:

Acrobat version installed: https://adobe.ly/3PQQ7nE
OS name and version.
Diagnostic logs:
To collect the logs:
1. Download and run the Diagnostics Utility from: https://adobe.ly/4g1Vj4p
2. Click on Start Diagnostics. Ensure advanced logging is checked.
3. Launch Acrobat, reproduce the issue with your file.
4. Once done, click Stop Monitoring.
5. Copy the Log ID and share it with us.

We would also require memory dump logs: https://adobe.ly/45IC3Fx

Upload logs to any Cloud Drive(One Drive, Google Drive, Dropbox, etc)

Note: Follow the section "Collecting logs when Acrobat/Reader hangs or freezes", and then "Using Windows task manager to capture Acrobat/Reader dump files", even though it may confuse you with the word hang freeze.

Will be waiting for your response.

Best regards,
Tariq | Adobe Community Team | Meet Acrobat Studio

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded