Participant

Answered

Issue with Adobe on Desktop? Will not open at all - looks t

Forum|Forum|2 years ago
June 6, 2023
2 replies
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Looks like the below when I open. I have uninstalled- reinstalled ; followed every blog post online and tried those proposed fixes but nothing works.

This only started occuring after I purchased a subscription and upgraded from DC reader to Acrobat pro as well.

Anyone who can please help! I would greatly appreciate it.

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Correct answer Meenakshi Negi

Thank you for reaching out.

Please ensure that you are using the latest update of the application. In the application, go to Help > Check for updates.

Try reinstalling the application using the following steps:
- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install Adobe Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Let us know how it goes.

Thanks,

Meenakshi

Participant

This worked - thank you!

Meenakshi NegiCorrect answer

Adobe Employee

Thank you for reaching out.

Please ensure that you are using the latest update of the application. In the application, go to Help > Check for updates.

Try reinstalling the application using the following steps:
- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install Adobe Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Let us know how it goes.

Thanks,

Meenakshi