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Travis5D09
Participant
July 17, 2024
Question

Issue with generative AI features

  • July 17, 2024
  • 2 replies
  • 2437 views

Hello, I am having issues using the generative AI feature. I have a pdf file that is freely available on the internet (see second photo). However, I am getting this error message: "You're not currently eligible for access to generative AI features in Acrobat", when using the web version of adobe acrobat. When I try to generate a summary using the deskop application I get this error message "We couldn't complete your request. Something went wrong. Please try again."

 

Is there currently a solution to this issue and, or, is there a reason this pdf file cannot be summarized using generative AI?

2 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
July 22, 2024

Hi Travis5D09,

 

Thank you for reaching out.

 

Please refer to the information provided on "Acrobat generative AI usage policy", in the following help document: https://helpx.adobe.com/acrobat/using/acrobat-gen-ai-usage-policy.html. 

If that is not the case, let us know. We will get this checked.

 

Thanks,

Meenakshi

 

C
chisom_9418
Participant
April 24, 2025

Hi,

I'm experiencing the same issues as the user above with the Generative Summary feature.  I have purchased the full year plan.  I read through the "Acrobat generative AI usage policy".  I have not exceeded 1,000 attempts this month either, although I have been clicking the "Try Again" button when it tells me there is an error processing the document.

T
Travis5D09Author
Participant
July 17, 2024

Correction: see the third photo for information regarding the publicly available nature of this pdf file. Also, this is a chapter of the book which I extracted from the original document. It is published under the name "Historical-Critical Dictionary of Marxism: A Selection" https://brill.com/edcollbook-oa/title/62316?language=en#:~:text=Series%3A,Materialism%20Book%20Series%2C%20Volume%3A%20294&text=The%20Historical%2DCritical%20Dictionary%20of,scholars%20from%20around%20the%20globe.

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