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February 9, 2024
Question

Issue with parsing FrameMaker files into PDFs

  • February 9, 2024
  • 0 replies
  • 171 views

I have already posted to the Adobe Community for FrameMaker. I'm posting here as well, because the process explained below incorporates Adobe Acrobat. The version of adobe acrobat is the following:

 

Background:
We are working with the following version of Structured FrameMaker 11 Version: 11.0.0.380.

We are in the process of upgrading to Windows 11 and are performing testing on a virtual machine, which we access by remoting into it. This machine has Windows 11 and Amazon Corretto (X64) VERSION 21.0.1.12 deployed to it.

 

We produce financial factsheets that are created by importing an xml file into Structured FrameMaker, which converts the xml file into a set of formatted FrameMaker financial factsheet files. An application has been created that we launch from the FrameMaker menu that parses each of the FrameMaker financial factsheets into individual PDF files. There are groups of factsheets that are produced, ex, Fluctuating, Offshore, Money Market. The sets of Fluctuating factsheets and Offshore factsheets are parsing correctly. Only the sets of Money Market factsheets are throwing this error message.

 

I copied some of the Money Market FrameMaker factsheet files to my office laptop, which has Windows 10, and the parsing application is performing correctly, which leads me to believe that the issue is not with the FrameMaker files.

 

Because we are remoting into this virtual machine, I’m wondering whether this issue may have something to do with that?

 

Please note that the error message appears inconsistently. Sometimes it appers at the beginning of the process. other times, one pdf will be successfully converted, then the error message displays.


Any information that can be provided will be appreciated.

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