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J
joyces67906817
Participant
August 28, 2024
Question

Issue with PDF fonts converting incorrectly

  • August 28, 2024
  • 2 replies
  • 915 views

I work for a law firm and the last update has messed up a BUNCH of our medical records. We download them from a medical portal. The Arial font is being converted to Symbols... I have tried downloading them again but the end result is the same. Even old records are not affected and the paralegals cannot review the medical records. I need to report this as a bug. We looked at the different versions installed as the files work on some computers but any of us that have the newest update - the fonts are not converting correctly.

 

 Any help GREATLY APPRECIATED! I cannot go page by page to fix the fonts when some of these records are several thousand pages.

 

How do I send this to adobe as a bug??

 

I cannot figure out how to roll the udpate back. There used to be a way to do that but I cannot find that option either.....

 

Example:

    2 replies

    T
    Tariq Dar
    Legend
    September 18, 2024

    Hi @joyces67906817 @beverleys10486166, 

     

    Sorry for the delayed response and the troubled experience. 

    I understand how frustrating it can be when you cannot view files correctly. We truly appreciate you bringing this to our attention and sharing your experiences.

     

    Please know that we are fully committed to addressing issues like this and ensuring the app functions smoothly for all users. Your feedback is invaluable in helping us improve, and we’re actively working to resolve this problem.

     

    If you’re still experiencing this issue, please try updating Acrobat to the latest version, which should be fixed. 

    Release notes: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html To check for pending updates, launch Acrobat> Help Menu> Check for Updates.

     

    Thank you for your patience and support.

     

     

    ~Tariq

     

    J
    joyces67906817Author
    Participant
    September 18, 2024

    Thank you for your reply.

     

    The latest update is what is causing the error. I installed a 2023 version and a Feb 2024 patch and that works. But the latest update displays most of the text in the symbols font.

     

    Please address this as I am not the only one having this issue. We have al most 50 people in our firm and every computer with the latest update displays the font incorrectly.

     

    PLEASE report this to the programmers.

    Thank you

    Joyce

    T
    Tariq Dar
    Legend
    September 18, 2024

    Thank you for the quick response, @joyces67906817.

    Would you please share the version number of Acrobat installed on the affected machines? Launch Acrobat > Help > About Adobe Acrobat. If possible, take a screenshot and post it here. 

    Thanks for your support and patience.

    ~Tariq

    beverleys10486166
    beverleys10486166
    Participating Frequently
    August 30, 2024

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