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Participant
May 2, 2024
Question

Issue with signature field when creating an interactive form in InDesign

  • May 2, 2024
  • 1 reply
  • 445 views

Hi, 

 

I spend a lot of time creating fairly basic interactive forms in InDesign. These generally consist of text fields, check boxes and signature fields. 

 

Typically the Signature field was created so that the user could add a graphic illustration of their own signature either using their finger on touch screens, or using their mouse or trackpad. 


No issues until recently when Acrobat Pro won't allow the finger/trackpad option and will only provide a digital stamp as proof of signature. I haven't edited any of my settings and I do these forms on a weekly basis. 

 

Can anyone tell me if this is a bug, an issue (and if so how to resolve) or if Adobe recinded some functionality on Acrobat Pro?


Thanks

K

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1 reply

Amal.
Community Manager
Community Manager
May 28, 2024

Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If its a file specific issue, please share the PDF file in question so we can check it at our end.
 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.

 

Let us know how it goes.

 

~Amal