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elson33811612nc22
Participant
November 23, 2023
Question

issue with video attached to rich media

  • November 23, 2023
  • 1 reply
  • 447 views

Hi. I'm trying to attach a video to adobe acrobat dc pro however, after attaching it prompted me to activate it and when I did it, the file just crashed and disappeared. Any help would be greatly appreciated

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 23, 2023

Hi @elson33811612nc22 

 

Hope you are doing well and thanks for reaching out.

 

Is this an issue with a particular video file that you are trying to attach/embed into the PDF file? Please try with a different video file and see if that works.

 

What are the steps you are doing to attach the video to PDF file? A small video recording of the same would b very helpful

 

Also make sure you have the Acrobat updated to the recent version 23.06.20380. Go to Help > Check for updates and reboot the computer once.

 

~Amal

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