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Participant
September 15, 2026
Question

Issues after new update when saving pdf to sharepoint via the built in connector.

  • September 15, 2026
  • 3 replies
  • 33 views

Since the last application update, we have one department that adds a SharePoint site as another storage location through the connector. Everything is working from the home page such as opening, editing, and saving existing files to the share is functional.

The issue comes when saving new files to the share. When saving, it pops up the properties pane when generating the metadata and then locks up and goes nonresponding. This is on Windows devices.

Obviously, a work around is save the file locally and moving them into SharePoint another way. However, this seems to be a degradation of functionality.

Has anyone else had this happening?

    3 replies

    Meenakshi Negi
    Community Manager
    Community Manager
    September 16, 2026

    Hi Phillip38660200ivgs,


    Thank you for reaching out and reporting this.

    As mentioed the issue started after the latest update. To help us investigate this behavior further, please provide the following information:

    • A short video demonstrating the steps you are taking.

    • The complete version number of Acrobat you are using.

    • The operating system on your machine.

    • Do you get any error messages? If yes, share the screenshot.

    Once we have this information, we can further assess the problem.

    We look forward to your response.


    Thanks,

    Meenakshi

    Participant
    September 18, 2026

    The version number is 26.02.21901. Operating system is windows 11. No error message is given when the application crashes. 

     

    This issue does not appear to be happening on MacOS devices only Windows 11 devices.

    Anand Sri Bhattacharya
    Community Manager
    Community Manager
    September 18, 2026

    Hello ​@Phillip38660200ivgs 

     

    I hope you are doing well, and thanks for reaching out. Sorry for the trouble you had.

     

    Could you please share a screen recording and the logs from the affected machine for further investigation?

    To collect the logs, please refer to this article: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html

     

    Regards,

    Anand Sri.