Issues with Open Sans font (same font but letters appear different sizes)

Question

We use Open Sans font as a default. In both Acrobat and Reader, letters of the same font display as different sizes. The issue is most visible with "e" and "a".

The issue is not present in Acrobat Web.

I have tried updating the software, reinstalling the Open Sans font, adjusting the smooth text rendering.

In Document Properties > Fonts, the Open Sans fonts are marked as (Embedded Subset) and set to Encoding: Built-in.

See example below (screenshot of PDF content):

Tariq Dar · Answer

Hi @mm_814,

Sorry for the troubled experience and delayed response.

Do the documents have fonts embedded with them? What is the version of Acrobat installed? Are you using Mac or Windows, please help us with the requested information if you are still experiencing the issue.

Thank you for your continued patience and understanding.

~Tariq

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