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R
RK_EditionPeters
Participating Frequently
October 1, 2021
Answered

Issues with printing through Adobe PDF in Acrobat DC

  • October 1, 2021
  • 3 replies
  • 6964 views

Hi,

 

since 16/17 September, after I installed some updates on my HP Notebook / Windows 10 Pro, I've been facing issues with Acrobat DC. Quite often I need to change the format of a PDF and adjust the size by printing through Adobe PDF, but almost all the time it now says it couldn't print the document. It then saves the new file anyway, but it's all empty pages...

 

At first, this message appeared a few times:

 

%%[ ProductName: Distiller ]%%

%%[ Error: syntaxerror; OffendingCommand: --nostringval-- ]%%

 

Stack:

/CB

-dict-

/Pscript_WinNT_Compat

-dict-

 

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

I re-installed Acrobat DC twice, I've just installed the recent update and I could print a new PDF once – the second time the error again appeared. Unchecking the box 'use systems fonts only, no document fonts' doesn't help.

 

Also, when I open a file from one of our servers it automatically saves a text file 'debug' in this folder, which contains the following:

[0929/092551.217:ERROR:context.cc(150)] The cache_path directory (C:\Users\k�nig\AppData\LocalLow\Adobe\AcroCef\DC\Acrobat\Cache) could not be created.

[0929/092551.410:ERROR:context.cc(165)] The cache_path is invalid. Defaulting to in-memory storage.


This seems strange to me, because I can easily open the folder in the Windows explorer:

C:\Users\könig\AppData\LocalLow\Adobe\AcroCef\DC\Acrobat\Cache

Does this have anything to do with the 'ö', which isn't shown properly?

 

I have no idea how to fix this. Any advice would be appreciated.
Thanks.

 

This topic has been closed for replies.
Correct answer Amal.

[Edited]

 

Hi there

 

The planned update for Adobe Acrobat/Reader DC version 21.07.20099  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that works for you.

 

For more information about the new release please check the help page https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-october-21-updates-are-l...

 

Let us know if you experience any trouble and need more help

 

Regards

Amal

3 replies

Amal.
Amal.Correct answer
Legend
October 12, 2021

[Edited]

 

Hi there

 

The planned update for Adobe Acrobat/Reader DC version 21.07.20099  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that works for you.

 

For more information about the new release please check the help page https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-october-21-updates-are-l...

 

Let us know if you experience any trouble and need more help

 

Regards

Amal

K
Kifar
Participant
October 13, 2021

Hi

I have a similar problem, when I open a file from server it automatically saves a text file 'debug' in this folder, which contains the following:

[0924/093344.931:ERROR:context.cc(150)] The cache_path directory (C:\Users\Kowil �ukasz\AppData\LocalLow\Adobe\AcroCef\DC\Acrobat\Cache) could not be created.
[0924/093344.938:ERROR:context.cc(165)] The cache_path is invalid. Defaulting to in-memory storage.
[0930/071905.599:ERROR:context.cc(150)] The cache_path directory (C:\Users\Kowil �ukasz\AppData\LocalLow\Adobe\AcroCef\DC\Acrobat\Cache) could not be created.
[0930/071905.623:ERROR:context.cc(165)] The cache_path is invalid. Defaulting to in-memory storage.

Currently I have: Adobe Reader DC 2021.007.20099, Wndows 10 x64

 

Do you think that the problem can be because my system user has name with "Ł" = "�"  - Łukasz?

O
Ondrej5FB5
Participant
October 18, 2021

Hi Amal,

it looks like the update fixed the issue, though I still get the same with the 'debug' file when I open a PDF from one of our servers (not when I save it on my computer first).

Thanks
Robert


Hi guys,

 

I can confirm that special characters in username (Ř in my case) in combination with opening PDF from network drives are generating unwanted debug.log files which doesn't disappear even when Adobe Reader DC 2021.007.20099 under Wndows 10 x64 is closed.

 

It is very annoying to manually delete each log file after closing PDFs. I'm considering cancelling my subscription at least until it's fixed as it makes Acrobat unusable.

 

Thank you,

Ondrej

Luke Jennings3
Community Expert
Luke Jennings3Community Expert
Community Expert
October 4, 2021

There are other options to re-size pages in Acrobat. Using a preflight profile can avoid the loss of quality and features that can occur when printing to a new PDF. Here is a link to a recent discussion:

https://community.adobe.com/t5/acrobat-discussions/resizing-pages-within-a-pdf-without-printing-in-acrobat-pro-dc/m-p/11935484#M305741

 

 

Amal.
Amal.
Legend
October 1, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described you are unable to print the PDF and getting the above error message.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. Also make sure the PDF is not secured.

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for updates and reboot the computer once.

 

We are here for help, just need more info.

 

Regards

Amal

R
RK_EditionPetersAuthor
Participating Frequently
October 1, 2021

Hi Amal,


it happens with all PDFs, whether these are just some scans or contain text & music...

 

I have the latest version of Acrobat and I re-installed Adobe Creative Cloud and all programs, installed the latest Windows updates and restarted a couple of times. When I tried to print PDFs with a different PDF software the same issue occurred, so I assume Windows must be causing it. (I know why at home I have a MacBook...)

If there isn't another solution, I guess I have to reset Windows, but that would mean I'd have to install numerous programs again.

Thanks

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