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Issues with printing through Adobe PDF in Acrobat DC

Forum|Forum|4 years ago
October 1, 2021
3 replies
6964 views

Hi,

since 16/17 September, after I installed some updates on my HP Notebook / Windows 10 Pro, I've been facing issues with Acrobat DC. Quite often I need to change the format of a PDF and adjust the size by printing through Adobe PDF, but almost all the time it now says it couldn't print the document. It then saves the new file anyway, but it's all empty pages...

At first, this message appeared a few times:

%%[ ProductName: Distiller ]%%

%%[ Error: syntaxerror; OffendingCommand: --nostringval-- ]%%

Stack:

/CB

-dict-

/Pscript_WinNT_Compat

-dict-

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

I re-installed Acrobat DC twice, I've just installed the recent update and I could print a new PDF once – the second time the error again appeared. Unchecking the box 'use systems fonts only, no document fonts' doesn't help.

Also, when I open a file from one of our servers it automatically saves a text file 'debug' in this folder, which contains the following:

[0929/092551.217:ERROR:context.cc(150)] The cache_path directory (C:\Users\k�nig\AppData\LocalLow\Adobe\AcroCef\DC\Acrobat\Cache) could not be created.

[0929/092551.410:ERROR:context.cc(165)] The cache_path is invalid. Defaulting to in-memory storage.

This seems strange to me, because I can easily open the folder in the Windows explorer:

C:\Users\könig\AppData\LocalLow\Adobe\AcroCef\DC\Acrobat\Cache

Does this have anything to do with the 'ö', which isn't shown properly?

I have no idea how to fix this. Any advice would be appreciated.
Thanks.

This topic has been closed for replies.

Correct answer Amal.

[Edited]

Hi there

The planned update for Adobe Acrobat/Reader DC version 21.07.20099 is now available. Please update the application from the help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works for you.

For more information about the new release please check the help page https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-october-21-updates-are-l...

Let us know if you experience any trouble and need more help

Regards

Amal

Amal.Correct answer

Legend

[Edited]

Hi there

The planned update for Adobe Acrobat/Reader DC version 21.07.20099 is now available. Please update the application from the help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works for you.

For more information about the new release please check the help page https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-october-21-updates-are-l...

Let us know if you experience any trouble and need more help

Regards

Amal

N

Noel22534911smyn

Participant

Amal

I have been unable to print from DC since installing it last year. I see this has been an ongoing problem since 2016 at least. I've checked for updates, rebooted, used the patch, nothing works.

I am astonished that Adobe of all companies would have such a maddening problem. Is it possible for Adobe to fix this problem or should users find other pdf software providers?

Amal.

Legend

Hi there

We are sorry to hear that.

What happens when you try to print the PDF? Please share the screenshot or a small video recording of the issue for a better understanding.

Would you mind sharing the version of the Adobe Acrobat you are using? To check the version go to help > About Acrobat and make sure you have the recent version 21.07.20099 installed > Go to Help > Check for updates and reboot the computer.

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer first and try again.

Also please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works.

Regards

Amal

Luke Jennings3

Community Expert

There are other options to re-size pages in Acrobat. Using a preflight profile can avoid the loss of quality and features that can occur when printing to a new PDF. Here is a link to a recent discussion:

https://community.adobe.com/t5/acrobat-discussions/resizing-pages-within-a-pdf-without-printing-in-acrobat-pro-dc/m-p/11935484#M305741

Amal.

Legend

Hi there

Hope you are doing well and sorry for the trouble. As described you are unable to print the PDF and getting the above error message.

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. Also make sure the PDF is not secured.

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for updates and reboot the computer once.

We are here for help, just need more info.

Regards

Amal

R

RK_EditionPetersAuthor

Participating Frequently

Hi Amal,

it happens with all PDFs, whether these are just some scans or contain text & music...

I have the latest version of Acrobat and I re-installed Adobe Creative Cloud and all programs, installed the latest Windows updates and restarted a couple of times. When I tried to print PDFs with a different PDF software the same issue occurred, so I assume Windows must be causing it. (I know why at home I have a MacBook...)

If there isn't another solution, I guess I have to reset Windows, but that would mean I'd have to install numerous programs again.

Thanks

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