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REGINA92
REGINA92
Participant
Jul 28, 2026 4:24 PM UTC
Answered

JE PAYE TOUS LES MOIS MON ABONNEMENT MAIS JE N'Y AI PAS ACCES

Je suis facturée tous les mois de 23,99€ mais quand je vais sur mon compte ADOBE/ACROBAT, oil me dit que je ne suis pas abonnée et me propose uniquement de m’abonner.

Avez-vous une solution ? Est-il possible de joindre un humain et si oui à quel numéro ?

Merci de votre aide

    Amal Jaiswal
    Amal JaiswalCorrect answer
    Community Manager
    Jul 28, 2026 7:22 PM UTC

    Hi @REGINA92 

    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble.

    Please check the steps shared in the help article https://adobe.ly/3U00AlT and see if that works. 

    ~Amal

    View reply

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    Jul 28, 2026 7:22 PM UTC

    Hi @REGINA92 

    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble.

    Please check the steps shared in the help article https://adobe.ly/3U00AlT and see if that works. 

    ~Amal

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