Skip to main content
Marinapomorac
Marinapomorac
Inspiring
July 21, 2025
Answered

July 2025 suddenly Hyperlinks won't export from PowerPoint using Acrobat PDFMaker - Create Adobe PDF

  • July 21, 2025
  • 2 replies
  • 2222 views

I have been using Acrobat PDFMaker  to export my PPT files to PDF because it is the only software that preserves the names of the slides as bookmarks (PowerPoint inbuild PDF tool adds text in front Slide 1: Slide 2: in front of title which I can't have).

I have latest Acrobat and Office and there was no update at all in last week.

Suddenly when I export PPT all the hyperlinks do not get exported or don't work at all. If I use anything else to export the same PPT, links work.

If I export same PPT from last week that worked 100%, now the links are no longer there.
I can't even think of what setting would cause this. 

I do not want to uninstall everything so if anyone has any other suggestions, please advice.

Thanks. 

Correct answer Marinapomorac

Hi @Marinapomorac while i tried the workflows that you suggested and it seemed to be working all shapes hyperlink as well. Can please you share the following,

1. Acrobat, OS and office version

2. Sample pptx file and converted pdf file

 

Thanks!


@Subrato Namata 

Looks like a bug on Office side: https://community.adobe.com/t5/acrobat-discussions/ms-word-image-hyperlinks-are-lost-creating-pdf/td-p/15401636 

Quoted from there so people coming here know:
"Just off a support call with Microsoft and it seems a recent "Improvement" update on MS Office apps has (amongst other things) broken the hyperlink functionality on images when creating PDFs from Office applications. Non-Adobe PDF creation tools are also affected. They suggested I roll back my Office installation to an earlier version and the issue was resolved with that. They also suggested turning off auto updates for Office apps until the issue has been sorted out."

This fixed the issue:

  • Open Command Prompt as Administrator

  • Run these commands:


cd "%ProgramFiles%\Common Files\Microsoft Shared\ClickToRun"
OfficeC2RClient.exe /update user updatetoversion=16.0.18827.20164

 

2 replies

N
Nauman36464945fr1n
Participant
October 10, 2025

Hi,

 

What about Mac? This solution is for Windows and I see no one has yet asked about Mac's solution.

 

Could you please help and guide

 

Thank you

Nauman

Randy Hagan
Community Expert
Randy HaganCommunity Expert
Community Expert
July 21, 2025

If you work on a Windows system, there might be an easier way around your issue than uninstall/reinstall of Acrobat.

 

Windows has a built-in system restore function that lets you revert to a previous version of your system configuration. If you're fortunate, you may be able to "roll back" to a configuration of your system before you had issues and find that the problem goes away. You can learn more about Windows System Restore functions through this link.

 

Hope this helps,

 

Randy

Marinapomorac
MarinapomoracAuthor
Inspiring
July 21, 2025

Restore my entire PC to get export to PDF export hyperlinks inside PDF properly?
I checked, I do not have restore on so I do not have restore point. 

Randy Hagan
Community Expert
Randy HaganCommunity Expert
Community Expert
July 21, 2025

You described why I suggested going back to a restore point on your system:

 

"I can't even think of what setting would cause this."

 

Neither can I. But if you tell me it was working fine a week ago and it's not now, the fastest way to get things the way they were is to choose a restore point before you had the problem.

 

 

Using Windows restore points is a widely acceptable way to get your system running the way it used to before you had a problem. And I believe it still can help you. If see no restore points, be sure that the Show more restore points check box is selected. This should give you more options for getting your system running the way it was before you had your hyperlink issues.

 

All you have to lose is a little time.

 

Randy

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices