Just installed Acrobat Pro DC but can't keep the program open. Times out after about 10 seconds and disappears. Can't work in my PDF documents at all. How do I fix?

Forum|Forum|8 years ago
November 6, 2017
2 replies
1533 views

Install update and subscribe to Acrobat

This topic has been closed for replies.

Correct answer kglad

Tried it both ways. First moved the Preferences folder without renaming, then moved it & renamed it. Didn’t work either way.

contact adobe support.

L

lydiachenxj

Participant

I'm encountering the same issue. I tried to contact adobe support but ended up with this forum. How do I contact the adobe help desk?

Thanks.

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

kglad

Community Expert

hi,

reset your preferences - https://forums.adobe.com/thread/1595848?start=0&tstart=0

butchk6576Author

Participant

Thanks, but this did not resolve the problem, and there was no message to replace the new Preferences folder.

kglad

Community Expert

did you delete or rename or move the preferences folder?

if not, do so.

if that fails, suspend your av and right click the acrobat exe>click 'run as administrator'.

if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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