Skip to main content
S
shirleys10282721
Participant
March 17, 2017
Answered

Just purchased Acrobat Pro DC digital installation from A & G Software Store.

  • March 17, 2017
  • 1 reply
  • 1352 views

Just purchased Acrobat Pro DC digital installation from A & G Software Store. After downloaded, License number did not work. Is this a legitimate vendor for this product? Has anybody else run into this problem?

This topic has been closed for replies.
Correct answer Cari Jansen

You'd have to contact A & G Software Store about the license number not working I'd say, as you have proof of purchase.

  • Check with them WHAT type of license you purchased, and for which operating system.
  • Is it a Lifetime license? (you download software, install and will be asked to enter serial number)
  • Is it a Subscription license? (you install Adobe Creative Cloud desktop app, and install the software from this app).

I can't vouch for them being an authorised Adobe product reseller, however seeing mention of downloading RAR files and super low pricing, make me wonder if they are entirely legit, but I could be wrong.  Also in checking their Refund Policy 'downloadable software products' are non-returnable.... so once purchased no money back...

You could also try contacting Adobe customer support WITH your proof of purchase / license number to confirm you have purchased a valid license as well.

(see the bottom of this page: Plans and pricing | Adobe Acrobat DC  which incidentally allow shows you the retail pricing for Acrobat DC as a comparison to what you might have paid, as well as gives you access to Adobe authorised resellers of the software).

They'll likely want to know the following information:

  • Where you purchased the software.
  • Your license/serial number.
  • Your Adobe ID (email address).
  • What Operating System you are using as well as the version (e.g. Windows 10, Mac OSX 10.12 etc.)

1 reply

C
Cari JansenCorrect answer
Legend
March 17, 2017

You'd have to contact A & G Software Store about the license number not working I'd say, as you have proof of purchase.

  • Check with them WHAT type of license you purchased, and for which operating system.
  • Is it a Lifetime license? (you download software, install and will be asked to enter serial number)
  • Is it a Subscription license? (you install Adobe Creative Cloud desktop app, and install the software from this app).

I can't vouch for them being an authorised Adobe product reseller, however seeing mention of downloading RAR files and super low pricing, make me wonder if they are entirely legit, but I could be wrong.  Also in checking their Refund Policy 'downloadable software products' are non-returnable.... so once purchased no money back...

You could also try contacting Adobe customer support WITH your proof of purchase / license number to confirm you have purchased a valid license as well.

(see the bottom of this page: Plans and pricing | Adobe Acrobat DC  which incidentally allow shows you the retail pricing for Acrobat DC as a comparison to what you might have paid, as well as gives you access to Adobe authorised resellers of the software).

They'll likely want to know the following information:

  • Where you purchased the software.
  • Your license/serial number.
  • Your Adobe ID (email address).
  • What Operating System you are using as well as the version (e.g. Windows 10, Mac OSX 10.12 etc.)
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices