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Courtney25546064ig21
Participant
Jun 18, 2025 12:24 PM UTC
Question

Keep trying error

Ive been trying to use AI assistance where I can upload pdfs and ask it to help me understand the pdf. Every time I hit AI assist it searches then comes back with try again. Ive tried it with other pdfs that I used in the past and it worked and now its not. Ive done all of the troubleshooting, clear cache, uninstall reinstall sign in sign out and nothing is working please advise. 

    2 replies

    Tariq Dar
    Legend
    Jun 18, 2025 12:53 PM UTC

    Hi @Courtney25546064ig21,

     

     

     

    Sorry for the troubled experience, and thank you for reaching out.

    To help us investigate the issue further, could you please share the diagnostic logs? 

     

    To collect the logs:

    1. Download and run the Diagnostics Utility from:  https://adobe.ly/3TioJ3T
    2. Click on Start Diagnostics. Ensure advanced logging is checked.
    3. Launch Acrobat, reproduce the issue with your file.
    4. Once done, click Stop Monitoring.
    5. Copy the Log ID and share it with us.

    Will be waiting for your response.

     

     

    ~Tariq

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jun 18, 2025 12:33 PM UTC

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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