Ki Funktion fehlt trotz dazugekauftem KI Abo

Question

Hallo,ich nutze seit längerer Zeit erfolgreich die KI-Funktion des Acrobat Readers.Nun wird mir der Button für den KI-Assistenten leider nicht mehr angezeigt.Ich habe das Abo für die KI-Funktion gekauft. Online funktioniert der Service auch, nur halt leider im Acrobar Reader auf meinem Windows 10 Rechner nicht.Eine Neuinstallation habe ich bereits versucht, hat leider nichts gebracht. Bitte um Hilfe &#128578;

Vinod Dobhal · Accepted Answer

Hi @felix_2522, @ralf_8342 - Could you please provide the responses to the following queries:

1. Version no. of the application installed ? You can check that with Help > About Adobe Acrobat Pro / Reader

2. Provide the country and state / region from where you are accessing AI Assistant

3. Try updating to the latest version by going to Help > Check for Updates

Thanks

Also please try resetting the registry settings for Adobe Acrobat/Reader to see if it resolves the issue. This will remove any corrupted settings and allow the application to recreate them with default values. Pleaase take a back up your registry before proceeding. Follow the steps below carefully:

Steps:

Close Adobe Acrobat/Reader.
Open Registry Editor: Press Win + R, type regedit, and press Enter.
Navigate to the Registry Key:
- For Acrobat: HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC
- For Reader: HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC
Delete the "DC" folder. Right-click it, select Delete, and confirm.
Close Registry Editor and Relaunch Acrobat/Reader 2/3 times.

If the issue persists, restart your computer before reopening the application.

Amal. · Answer

Hi there

Hope you are doing well and thanks for reaching out.

Please try the steps below and see if that works:

- Open Adobe Acrobat
- Go to Preferences (Ctrl,Cmd+K) > Gen AI > Select 'Enable generative AI feature in Acrobat' > Click OK and reboot the Application.

Let us know how it goes.

Steps:

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