Known bug involving Brother printers - scanner not found

I am struggling with this bug too (MacBook Pro running MacOS Tahoe 26.5). I was able to get Acrobat to “find” my Brother MFC 8810DW scanner, but when I click to the next  window, the app stalls and I get a blank, empty window that never populates with the scanner’s image capture settings. I’ve tried reinstalling and resetting to no avail. This issue surfaced after a recent OS update so something changed, either in the OS, or Acrobat, or in the drivers.  

I checked other scanning software including the built in Image Capture app, and they were all able to work fine, so it appears to be an isolated issue with Acrobat.  

As a workaround Ive been using Image Capture as gary_sc suggested, but outputting to PDF instead of TIFF.  If this issue persists I will explore alternative scanning apps that offer a superior workflow solution. 

Hi, @cdpeebles, while I have no idea how to fix this issue, there is another avenue: bypass the situation. Let me explain.

Acrobat cannot scan, at least not by itself. There is NO scanning function within Acrobat. Rather, Acrobat uses other software to scan. On a PC, this is done via a "linking" software called Twain. On the Mac, Twain is not allowed for the same reasons they kicked off Flash (too many potential virus issues). So, instead, they provide a limited TWAIN link to Apple's "Image Capture." 

Unfortunately, Image Capture is a major piece of **** scanning software. It is at the bottom of the barrel in scan quality.

I encourage you to continue scanning, but with your scanner’s software. When doing this, save your scans in the TIF format, and leave the files on your desktop (or wherever convenient). Then, you can drag the files onto the Acrobat icon in the Dock. If you save the files as TIF images, Acrobat will automatically OCR them; there's nothing else you have to do. If you drag more than one file onto the Acrobat icon, Acrobat will ask you if you want all of these files merged into one document or to remain separate.  (If you save in any other format, the auto OCR dynamic will not happen, and you'll need to add to your workload by adding an OCR step to your activities.)

Some extra tips and bits of information: A full-page, 300 ppi, 8-bit TIF file will be about 8 MB. (16-bit will be about 16 MB); once they are processed into a PDF, they will drop down to about 100-150 kb, so do not worry about the size. Assuming that you've done a pre-scan to set the Levels settings to get a clean image and you're doing a stack of pages from the same source, there's no need to do subsequent pre-scans. The first scan will be “document.tif.” The 2nd document will be “document (2).tif,” the third will be “document (3).tif.”, etc. When you process those in Acrobat, the first scanned page will end at the end of the PDF as the last page. You can either fix this in the "Organize Pages" or, before processing in Acrobat, change the name in the Finder for “document.tif” to “document (1).tif.*

 * There's no way around this because it is up to Finder or Explorer to name it, not the scanning software. FWIW, I use this latter approach.