I hope you're doing well, and we apologize for the delayed response and the trouble.
Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20320 Planned update, Dec 10, 2024. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see these articles: Windows: https://adobe.ly/4hdRwAz