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Ro30980298tblx
Participating Frequently
July 10, 2023
Answered

Larger files (5MB+) freeze when signing/adding text

  • July 10, 2023
  • 1 reply
  • 2151 views

Adober Acrobat Reader, version 23.003.20215

Hello. I'm having issues with loading and signing documents (mostly diagrams) which are over 5MB.
It takes about 7-10 minutes to load up the file and an addition couple of minutes of waiting before a stamp or signatures appears on the cursor. Adding text also takes a minute or so before a letter appears in the text box. Sometimes the application completely freezes and eventually crashes.
I've tried changing the settings as recommended by the support staff in other posts, such as disabling "Use page cache", "Enable Protected mode at start up", but it did not help.
Also tried following some guides on the internet to boost the readers performance (mostly visual related settings) although not much has helped.
Is there any other solution to this issue? Other PDF readers do not have this issue when opening larger files, but I really prefer Adobe, as I'm considering upgrading to the Pro version.

    This topic has been closed for replies.
    Correct answer Amal.

    Hi Amal,

    By any chance have you received some sort of news from the developers about this issue?

    Thanks.


    Hi @Ro30980298tblx 

     

    Our engineering team is unable to use the link for the dmp file as it got expired. Could you share the logs again?

     

    ~Amal

    1 reply

    Eric Dumas
    Community Expert
    Eric DumasCommunity Expert
    Community Expert
    July 10, 2023

    Hi can you confirm the specs of you computer and the exact version of your operating system and software.

    Can you also indicate if the file is saved locally, on a network, online, external device...

    R
    Ro30980298tblxAuthor
    Participating Frequently
    July 10, 2023

    Hi Eric,

    Thank you for the reply.
    The file is stored locally in the computer. We're using Windows 11 Enterprise, Version 10.0.22621 Build 22621
    Computer specs: Dell Latitude 5430, x64 based, 12th Gen Intel i3-1215U, 16Gb of RAM.

    Amal.
    Amal.
    Legend
    July 10, 2023

    Hi @Ro30980298tblx 

     

    Thanks for reaching out.

     

    Is this an issue with a specific kind of PDF files or with every PDF? Please try to sign the documents online via the link https://acrobat.adobe.com/link/tools/?group=group-sign and see if that works. 

     

    Also, go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-errors-freezes-reader-windows.html and see if that helps.

     

    If it still doesnt work, please collect the Adobe crash/freeze logs as described here https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

     

    Share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

    Regards
    Amal

     

     

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