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Participant
June 28, 2024
Question

Latest Acrobat Pro update completely broken

  • June 28, 2024
  • 1 reply
  • 453 views

So I updated my Adobe Acrobat Pro this morning. Big mistake. Now everytime I try to open a PDF, this error pop-up appears and if I try to open the program on its own, it is just this blank half white half black screen as shown. Why is it that every single time there is an update, a new problem is created and by the time I have found a workaround, there's a new update and it breaks again each time worse than the previous! 

And before anyone suggests it, yes, I restarted my computer, yes I shut down Acrobat using task manager, yes the file can be opened with other apps, etc. This is solely an Acrobat issue. I cannot check which version I am using as there is no menu, nothing when I open the program.

Help!!!

1 reply

Participant
July 3, 2024

I uninstalled the 64-bit and installed the 32-bit and so far have had no issue with the 32-bit so hopefully further issues don't arise. Here is where you can download it https://helpx.adobe.com/ca_fr/acrobat/kb/acrobat-dc-downloads.html