Latest Acrobat Pro update issue (ver 23)

Hi GreinerMarketing,

Thank you for reaching out.

Please try once signing out and reboot the machine. Then sign in again and check if you still get the same balnbk window.

If that does not help, try removing the application and running the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). Reboot the machine and install Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If the issue still occurs, share the Acrobat and OS versions on the machine. We may require process logs for this issue.  You may collect the process logs using the steps suggested here: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html.  

Let us know how it goes. 

Thanks,

Meenakshi

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community bugs">