Latest Acrobat update - breaks index search

Forum|Forum|5 years ago
February 12, 2021
2 replies
1754 views

The latest Acrobat update breaks the index search. Apparently this is a known bug? (Problem: [Win-only] Acrobat is not able to load the associated index of a PDF file. [4323902]) This is a BIG issue for my clients. On my system I get no error message. On a coworkers system they get the message "search could not load the index. May need to rebuild the index." Rebuilding all previous indexes would be unacceptable. I have an older reader version "XI" that still reads the indexes fine. Is there a solution or workaround to this issue???

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Correct answer Meenakshi Negi

Hi there,

Sorry for the inconvenience caused.

We have released an update for Acrobat and Reader DC(version 21.001.20138) that addresses this issue.

Please update the application to the latest version. In the application, go to Help > Check for updates.

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe

Let us know if that resolves the issue for you.

Thanks,

Meenakshi

Meenakshi Negi

Correct answer

Community Manager

Hi there,

Sorry for the inconvenience caused.

We have released an update for Acrobat and Reader DC(version 21.001.20138) that addresses this issue.

Please update the application to the latest version. In the application, go to Help > Check for updates.

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe

Let us know if that resolves the issue for you.

Thanks,

Meenakshi

J

JoePIFSAuthor

Known Participant

Problem resolved. thanks

J

JoePIFSAuthor

Known Participant

As I posted earlier this update fixes loading the PDX index problem. BUT I have come across another issue that I believe is related. I launch Acrobat and pass along a BPDX file as an argument so acrobat should launch and rebuild / build the PDX file set. Since the update of 20135 this is not working. The 20138 patch does NOT fix this problem. Acrobat does launch and the index screen pops up but an error message appears "fatal search engine error (-6) not able to find the file". This seems related to the original problem so I would bet the solutions are related. Please advise.

A

adeep93

Adobe Employee

Hi,

Greetings! Sorry to hear that you are facing issues with the index Search functionality.

We have already communicated with our engineering teams regarding this issue. For now, you may use the workaround mentioned in helpx.adobe.com/acrobat/kb/unable-to-load-index-file-associated-with-pdf.html

We will let you know once the issue has been fixed.

Thanks,

Adobe Acrobat DC Team