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Marc35162096tzv7
Participant
January 31, 2024
Answered

Latest Adobe Acrobat Pro Update Running Terribly on Mac Book Pro M2

  • January 31, 2024
  • 1 reply
  • 524 views

Hello,

 

I'm running the latest version of Adobe Acrobat Pro 2023.008.20423 on my M2 Macbook Pro.  Since this latest update Acrobat has been almost unusable.   It takes forever to load any PDF.  Scrolling and Zooming take forever to accomplish.  The PDF file goes blank when panning zooming or scrolling.  I use Acrobat extensively for my job and really need a resolution.  

 

Please Help.

This topic has been closed for replies.
Correct answer jane-e

@Marc35162096tzv7 

 

I've moved your post from Creative Cloud Desktop to the Acrobat forum for you.

 

Can you tell us if you are using the New Experince? If so, see if disabling it fixes your issue. Details about the New Experience here:

https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html 

 

Steps to enable [and disable] the new experience

  • To enable the new experience, go to View > Enable new Acrobat and click Restart.
  • To disable the new experience,
    • Windows: Click the hamburger menu ( 3 lines ) at the upper left corner and choose Disable new Acrobat.
    • macOS: Go to View > Disable new Acrobat.

 

Jane

1 reply

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
January 31, 2024

@Marc35162096tzv7 

 

I've moved your post from Creative Cloud Desktop to the Acrobat forum for you.

 

Can you tell us if you are using the New Experince? If so, see if disabling it fixes your issue. Details about the New Experience here:

https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html 

 

Steps to enable [and disable] the new experience

  • To enable the new experience, go to View > Enable new Acrobat and click Restart.
  • To disable the new experience,
    • Windows: Click the hamburger menu ( 3 lines ) at the upper left corner and choose Disable new Acrobat.
    • macOS: Go to View > Disable new Acrobat.

 

Jane

M
Marc35162096tzv7Author
Participant
January 31, 2024

yes it was the new experience.  I disabled it and it made a significant improvement.  thank you.

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
February 1, 2024

You're welcome @Marc35162096tzv7  😊

 

Jane

 

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