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philippel12887919
Participant
March 10, 2025
Answered

Latest Adobe Acrobat quit unexpectedly on MacOS Sequoia

  • March 10, 2025
  • 2 replies
  • 2323 views

Adobe Acrobat is completely unusable on MacOS Sequoia.

 

Upon opening a PDF with input fields / forms, it crashes after a few seconds

 

Adobe Acrobat version

 

Architecture: arm64

Processor: Apple M1

Build: 25.1.20428.0

AGM: 7.1.10

CoolType: 10.0.2

JP2K: 4.0.2.54782

 

MacOS 15.3.1 (24D70) Sequoia

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: AdobeAcrobat [10895]
Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 25.001.20428 (25.001.20428)
Code Type: ARM-64 (Native)
Parent Process: Exited process [10877]
User ID: 501

Date/Time: 2025-03-10 11:42:18.1669 -0400
OS Version: macOS 15.3.1 (24D70)
Report Version: 12
Anonymous UUID: B5B6E22C-BE4C-1C58-B050-12487890AB88

Sleep/Wake UUID: B9A02903-E278-4A4F-91BE-F33A5BC10C62

Time Awake Since Boot: 3700 seconds
Time Since Wake: 1521 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 6 Abort trap: 6
Terminating Process: AdobeAcrobat [10895]

Application Specific Information:
abort() called


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x1954f7720 __pthread_kill + 8
1 libsystem_pthread.dylib 0x19552ff70 pthread_kill + 288
2 libsystem_c.dylib 0x19543c908 abort + 128
3 libc++abi.dylib 0x1954e644c abort_message + 132
4 libc++abi.dylib 0x1954d4a24 demangling_terminate_handler() + 320
5 libobjc.A.dylib 0x19517d3f4 _objc_terminate() + 172
6 libc++abi.dylib 0x1954e5710 std::__terminate(void (*)()) + 16
7 libc++abi.dylib 0x1954e8f8c __cxa_rethrow + 204
8 Acrobat 0x1090648c4 0x10905c000 + 35012
9 Acrobat 0x1090631ec RunAcrobat + 696
10 AdobeAcrobat 0x1000b6dac main + 996
11 dyld 0x1951b0274 start + 2840

Thread 1:
0 libsystem_pthread.dylib 0x19552b0e8 start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x19552b0e8 start_wqthread + 0


Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000000 x1: 0x0000000000000000 x2: 0x0000000000000000 x3: 

Correct answer philippel12887919

I saw a new build come up today :

 

Old bugged : Build: 25.1.20428.0

Newest (no bug) : Build: 25.1.20432.0

 

And I opened the same PDF that would crash Adobe Reader or Adobe Acrobat Pro, and version 25.1.20432.0 seems stable so far.

 

I don't see any anything in the patch notes for that particular version.... https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousmar2025qfe.html

 

But I guess something was fixed.

2 replies

P
philippel12887919AuthorCorrect answer
Participant
March 11, 2025

I saw a new build come up today :

 

Old bugged : Build: 25.1.20428.0

Newest (no bug) : Build: 25.1.20432.0

 

And I opened the same PDF that would crash Adobe Reader or Adobe Acrobat Pro, and version 25.1.20432.0 seems stable so far.

 

I don't see any anything in the patch notes for that particular version.... https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousmar2025qfe.html

 

But I guess something was fixed.

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    March 14, 2025

    We are glad the issue is resolved for you. Thank you for updating this discussion. 

    Please feel free to reach out if you have questions in the future. 

     

     

    ~Tariq

    R
    roger_1336
    Participant
    April 16, 2025

    Tariq: I cant even update Adobe. When I download latest update, it makes me select whic copy of Adobe Acrobat to to update and Adobe Acrobat is gray'ed out and cannot be selected. See attached screenshot.

    P
    philippel12887919Author
    Participant
    March 10, 2025

    I just reinstalled this version : 

     

    Architecture: arm64

    Processor: Apple M1

    Build: 24.4.20272.0

    AGM: 7.1.8

    CoolType: 9.1.0

    JP2K: 4.0.2.54782

     

    And the crash DOES NOT OCCUR, I have no idea why we are paying 100's of dollars each year for Adobe poor quality products and releases, please test and report back here!

    P
    philippel12887919Author
    Participant
    March 10, 2025

    Here is the link to a version that does not crash...:

    https://ardownload2.adobe.com/pub/adobe/acrobat/mac/AcrobatDC/2400420272/AcroRdrSCADC2400420272_MUI.dmg

     

     

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    March 10, 2025

    Hi @philippel12887919, 

     

    Sorry for the troubled experience. Could you please let us know when did this start to happen? 

     

    Also, help us with logs so we can find the root cause of the issue. Here is the link to use the diagnostic tool: https://adobe.ly/3XA5aGr. This can be accessed via the app itself: launch Acrobat > Help > Troubleshoot Acrobat. This tool also helps you upload logs to our servers from your machine and share the log ID with us so we can track them. 

     

    We would also require crash logs: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html please upload those on any cloud drive and share the downloadable link with us

     


    ~Tariq

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