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Bianca29482777pvwb
Participating Frequently
April 19, 2023
질문

Latest update of Adobe Acrobat Pro is an absolute disaster

Hi, 

 

I am trying to write a complaint email but of course, no contact details in this regard, so here I am:

 

what on earth is going on with this new update of Adobe Acrobat Pro that normally it's supposed to be more user friendly - news flash, it's not - and appart from this, there is this new awful feature that blocks the app whenever I try to handle documents, the app blocks, I can't close, I can't do anything, it just freezes. The only thing that gets me out of there is task manager, and then starting over again.

 

I did this 3 times, making me losing around 10 minutes for an edit that normally, before this horrible update, it was taking me few seconds... Come on guys WAKE UP!

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    T
    Tony357288235q5w
    Participant
    April 17, 2024

    I've been putting up with the latest version of Acrobat Pro for weeks.  The application has crashed several times, it cannot compare files, and now I cannot print to my color printer.  I can print to the same printer with every other application.  It was annoying enough with all of the changes.  If it actually functioned the way it was supposed to I would deal with it.  I don't really want a canned answer on what I'm doing wrong or have to learn how to use.  What I do want to hear is that it is going to be fixed.  Any updates on a new release with the functionality and usability that people want and need? 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 18, 2024

    Hi @Tony357288235q5w 

     

    We are sorry to hear that the issue still persists, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

    Regards
    Amal

     

    P
    peterw57014507
    Participant
    April 12, 2024

    Can someone  tell me how i copy and paste text in the new version of Adobe please?  I used to be able to right click > cut  right click > paste but this does not appear to work.  I don't seem to be able to add these functions to the toolbar either.  Thanks in advance 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 15, 2024

    Hi there

     

    Hope you are doing well.

     

    Would you mind sharing what happens when you try to copy and paste in new version of Acrobat ? Do you get any error message? If yes, please share the screenshot of the same for more clarity.

     

    Also, make sure you have the recent version 24.02.20687 installed from the help menu > check for updates and reboot the computer once.

     

    ~Amal

    Amaury
    Amaury
    Participant
    April 12, 2024

    I agree. The new interface is a disaster. It makes Adobe Acrobat NOT Pro! 

    Mark Lobjoit
    Mark Lobjoit
    Participant
    April 9, 2024

    Couldn't agree more - this is a disaster. I've been using Acrobat for longer than I can remember and on all previous changes I've been able to find things well enough to be able to be productive but this is what the heck? Simple tools like changing view and zooming seem to have been hidden away lord knows where. There are a gazillion tools I rarely use and customisable toolbar which can't be got out of the way - and adding tools to this (if you can find them!) is unbelievably clunky. Roll back and start again! I'll have to find something else to use in the meantime though!

      C
      Cathy27913600ihpr
      Participant
      April 2, 2024

      I agree. The new upgrade is terrible!

       

        L
        LAHBPA
        Participant
        March 27, 2024

        I agree with you Bianca.  I can't imagine that this new interface will ever be helpful or user friendly.  "If it aint broken.... and all that!.  Geez, whoever made these horrible changes, is clueless  Computer software is just a TOOL to make us more productive, not less productive.  If we have to spend hours trying to figure out the changes you make, we can't be productive! 

          M
          Michael36338817oiep
          Participant
          March 26, 2024

          I couldn't agree more.  I've been ok with past updates, even though they've seemed unnecessary, but this one it over the top.  Microsoft has a big opportunity here.

           

            quite fed up
            quite fed up
            Participating Frequently
            March 20, 2024

            this software update has totally undermined my productivity. Needless revisions to tools have turned acrobat pro into an even more frustrating mess. Now my select tool has vanished and even when I manage to get it on the cursor, the marqee disapears as soon as i stop hovering over the selected object. Where do you live adobe updater, I want to know.

            RTGD
            RTGD
            Participant
            March 11, 2024

            What an absolute Dumpster Fire ! I've been using Adobe for 20 years but this is unbeleivable. I mean I don't like th new UI but nobody ever likes new UIs. We get used to what we know and don't want to change.  But this goes waaaay beyond that. Acrobat is crashing my computer 5-10 times a day. I ussually use Acrobat maybe 100 times a day to preview design files but now I try not to open PDFs because Acrobat crashes everything. Black screen, cntrl+alt+delete does nothing, I have to de a hard reboot every time.... THIS IS TERRIBLE

            Bevi Chagnon - PubCom.com
            Bevi Chagnon - PubCom.com
            Legend
            March 12, 2024

            Let Adobe know your concerns. This is a user-to-user help forum that doesn't get much attention from Adobe.

            But if you comment and VOTE (as in click the VOTE button at the top), it will reach Adobe.

             

            Comment directly to Adobe and vote at https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/47082691-ditch-the-2023-user-interface-in-acrobat

             

            |    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
              A
              Abraham35442128wv1z
              Participant
              March 11, 2024

              Adobe is costing me money. I am going with Docu-sign. I cant sent contracts and this is very very frustrating

              !!!!

               

               

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