Skip to main content
Participant
January 2, 2024
Answered

Latest version Acrobat Pro broken? Keeps crashing/not responding...

  • January 2, 2024
  • 70 replies
  • 200802 views

Since about a month my, and my colleges Acrobat Pro (64-bit) version keeps crashing/hanging for some reason. The program is up to date. Last week I found a another new update, but it still very unresponsive. 😞

Is there an easy fix or do we need to go back and install and old version?

Thanks.

Correct answer Amal.

Hi there

 

The 64-bit application is a unified application for Acrobat and Acrobat Reader. If you have installed Acrobat Reader 64-bit and you purchase an Acrobat subscription, the Acrobat Reader 64-bit application will upgrade to become a fully functional Acrobat 64-bit application.

For more info. please go through the help page https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html

 

~Amal

70 replies

Participant
November 10, 2024

I just figured it out. Grammarly is the reason for the crash every time. I just close Grammarly before launching Acrobat, and it will work like a charm.  Believe me, I tried every single solution, and nothing helped. 

 

If it's not Grammarly, just make sure from any other app that interrupting with acrobat. 

Inspiring
November 6, 2024

Hello,

There is a new update today for acrobat pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Inspiring
October 28, 2024
Participant
October 28, 2024

Has anybody tried it yet? I am having similar problems with my Outlook desktop and it could be something to do with Adobe online storage, which has insinuated itself into my Outlook as an Addin

Participant
October 24, 2024

Hi all, 

 

We have been running this script in Poweshell as administrator and it has been fixing the crashing and slowness:

Sometimes the script fails to reinstall Adobe. Make sure to use the software from the website.

 

^^^Script Breakdown:

  1. Stop Adobe Services: This step stops all Adobe services, such as AdobeARMservice and AdobeUpdateService.
  2. Close Adobe Processes: It closes all running Adobe applications by detecting and forcefully terminating any process with names like Acrobat* or Adobe*.
  3. Clean Temporary Files: Deletes all temporary files from the user's temp directory to ensure the system is clean before proceeding.
  4. Uninstall Adobe Acrobat: Queries the installed applications for any product with "Adobe Acrobat" in its name and uninstalls it.
  5. Restart Adobe Services: If any Adobe services are necessary, they will be restarted after the uninstallation is complete.
  6. Clean Up Installer: Removes any temporary installer files left behind.

 

# Define variables
$installerPath = "$env:TEMP\Acrobat_Pro_Installer.exe"
$logFilePath = "$env:TEMP\Adobe_Uninstall_Log.txt"
$servicesToStop = @("AdobeARMservice", "AdobeUpdateService")

# Function to stop all Adobe-related services
Function StopAdobeServices {
Write-Host "Stopping related Adobe services..." -ForegroundColor Green
foreach ($service in $servicesToStop) {
if (Get-Service -Name $service -ErrorAction SilentlyContinue) {
Stop-Service -Name $service -Force
}
}
}

# Function to close Adobe-related applications
Function CloseAdobeProcesses {
Write-Host "Closing any running Adobe applications..." -ForegroundColor Green
$processes = Get-Process | Where-Object { $_.Name -like "Acrobat*" -or $_.Name -like "Adobe*" }
foreach ($process in $processes) {
Stop-Process -Id $process.Id -Force -ErrorAction SilentlyContinue
}
}

# Function to clean temporary files
Function CleanTempFiles {
Write-Host "Cleaning temporary files..." -ForegroundColor Green
Remove-Item "$env:TEMP\*" -Force -Recurse -ErrorAction SilentlyContinue
}

# Function to uninstall any Adobe Acrobat applications
Function UninstallAdobeAcrobat {
Write-Host "Uninstalling any Adobe Acrobat applications..." -ForegroundColor Green
$adobeProducts = Get-WmiObject -Query "SELECT * FROM Win32_Product WHERE Name LIKE '%Adobe Acrobat%'" -ErrorAction SilentlyContinue

if ($adobeProducts) {
foreach ($product in $adobeProducts) {
Write-Host "Uninstalling $($product.Name)..." -ForegroundColor Yellow
$product.Uninstall() | Out-Null
}
} else {
Write-Host "No Adobe Acrobat applications found to uninstall." -ForegroundColor Yellow
}
}

# Function to restart Adobe services
Function RestartAdobeServices {
Write-Host "Restarting Adobe services..." -ForegroundColor Green
foreach ($service in $servicesToStop) {
if (Get-Service -Name $service -ErrorAction SilentlyContinue) {
Start-Service -Name $service
}
}
}

# Function to clean up installer files
Function CleanUp {
Write-Host "Cleaning up installer files..." -ForegroundColor Green
Remove-Item $installerPath -Force -ErrorAction SilentlyContinue
}

# Main script execution
Try {
# Step 1: Stop Adobe-related services and processes
StopAdobeServices
CloseAdobeProcesses

# Step 2: Clean up temporary files
CleanTempFiles

# Step 3: Uninstall any existing Adobe Acrobat applications
UninstallAdobeAcrobat

# Step 4: Restart Adobe services
RestartAdobeServices

# Step 5: Clean up installer files
CleanUp

Write-Host "Adobe Acrobat applications uninstalled and cleanup completed successfully." -ForegroundColor Green
} Catch {
Write-Host "An error occurred: $_" -ForegroundColor Red
Out-File -FilePath $logFilePath -InputObject $_
}

Participant
October 24, 2024

So, I have had these problems for a week now............has Acrobat updated itself in that time? I will have to go back to no updates on my PC again.
After a week of crashing, closing and features not working I tried the "go back to old version" tickbox and it worked for a day. Today it will not print, keeps closing. So I uninstalled and tried a clean install - and that will not complete. It is looking for a cab file that is not there.........How on earth am I supposed to fix that? I see that Adobe no longer care for users who don't pay for the full-featured software. Very short-sighted IMNSHO. But you run your business your way and I'll stick to mine.

Participant
October 23, 2024

Same... It has never worked for me.... the most frustrating piece of crap I have ever (not) used. Uninstalled/Installed/Uninstalled/Installed/Uninstalled/Installed/Uninstalled/Installed/Uninstalled/Installed/Uninstalled/Installed....
Back here trying for more answers but instead of converting to excel I will be using excel to import tables...

 

Thank God for Microsoft (and that's saying something).

Participant
October 22, 2024

I have had exactly the same problem for many months. PFD files keep crashing and "not responding". I have de-installed and re-installed the app. Nothing helps. If there is no substantial improvement, I will move to another provider at the maturity of my Pro subscription

Participant
September 24, 2024

just downloaded and installed latest 64bit version of Acrobat Reader (v 24.003.20112) on a newly purchased PC.  crashes with every document.... this is getting on a year now.  they just don't care

Participant
September 26, 2024

I am having the excact same issues. Completely unreliable even with the new update above. Guese I will go to Fox it since support here seems to be non-existent. 

colleenh6541220
Participant
September 27, 2024

This is getting sooo ridiculous.  I can't even view a document without it crashing Acrobat or even worse, crashing my Finder.  Finder is unable to relaunch so I have to restart my computer EVER TIME!!!!!!!!!!!!!!  FOR THE LOVE OF GOD!!!! FIX THE APPLICATION OR DON'T SELL A SUBSCRIPTION TO IT!  At this point, it's basically stealing because I can't use the product they sold me.  

 

Inspiring
September 10, 2024

Hello,

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Inspiring
August 26, 2024
Participant
August 26, 2024

I still have the same issue with crashing and not responding even after the last update

This issue has been affecting me and all of my colleagues since the previous update. 

Please solve it ASAP, every task I have is delayed and overdue because of this problem. 

 

My laptop's System Specs is

Processor 13th Generation Intel® Core™ i9-13950HX vPro® Processor (E-cores up to 4.00 GHz P-cores up to 5.50 GHz)
Memory 64 GB DDR5-4000MHz (SODIMM) - (2 x 32 GB)
Storage 1 TB SSD M.2 2280 PCIe Gen4 Performance TLC Opal
 
Participant
September 9, 2024

Getting the same issues here, non-responding etc. We are running the same version as above - 24.003.20054. It's becoming unworkable tbh, happening with few of my colleagues that I know of.

Laptop spec: i7, 32gb ram, HP Zbook