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Sjaak Banaan
Participant
Jan 2, 2024 8:18 AM UTC
Answered

Latest version Acrobat Pro broken? Keeps crashing/not responding...

Since about a month my, and my colleges Acrobat Pro (64-bit) version keeps crashing/hanging for some reason. The program is up to date. Last week I found a another new update, but it still very unresponsive. 😞

Is there an easy fix or do we need to go back and install and old version?

Thanks.

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    Amal.
    Amal.Correct answer
    Legend
    Mar 4, 2024 1:45 PM UTC

    Hi there

     

    The 64-bit application is a unified application for Acrobat and Acrobat Reader. If you have installed Acrobat Reader 64-bit and you purchase an Acrobat subscription, the Acrobat Reader 64-bit application will upgrade to become a fully functional Acrobat 64-bit application.

    For more info. please go through the help page https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html

     

    ~Amal

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    pierret18811376
    Inspiring
    Jun 16, 2024 9:07 AM UTC

    There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

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    MikeStrider
    Participating Frequently
    Jun 18, 2024 11:30 AM UTC

    I appreaciate there is a new update but my job does not assign me as Adobe Beta tester. I feel Adobe as they didnt intend to break everyone's Acrobat and cause many plug ins to fail but they really should start offering a beta version of Acrobat like Photoshop and Illustrator. I would not be apposed to downloading a beta version and testing but I cant affor the time involved to install an update over the version that works from December then remove the new version if it it fails again and  reinstall a version back from 6 months ago and then update to the December version every single time Adobe releases another update. Its too much. This whole ordeal has been way too costly. 

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      pierret18811376
      Inspiring
      Jun 14, 2024 5:15 PM UTC

      There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

       

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      uvwxyz0815
      Inspiring
      Jun 15, 2024 7:09 AM UTC

      2024-06-15 09.06 (utc+1): i just tested the new version - no change, acrobat still crashes ...

       

      but no worries for me anymore. because adobe 's new terms of use, where they can plunder all our content and use it for there ai, i am going to leave adobe at the end of june anyway (and for good).

      my yearly plan expires in the middle of july. because adobe is such a bad company, i cant even use my paid plan until it expires ... it says all about them.

      the change will suck - i have used adobe product since my studies - 20 years plus and gave them a lot of money, but enough is enough. 

      i just bought the affinity suite - it is 50 % off at the moment. time will tell, how the new owner of affinity (canvas) will keep their promeses to provide a perpetual licsense. if not, i will change again ... 

      so all the best to you adobe, happy screwing your customers with bad products and no real support ....

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      pierret18811376
      Inspiring
      May 14, 2024 11:30 AM UTC

      There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

       

      Translate
      pierret18811376
      Inspiring
      May 5, 2024 3:36 PM UTC

      There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

      Translate
      Thomas31717138tkfp
      Participating Frequently
      May 3, 2024 8:29 PM UTC

      Thanks to this thread, I think I finally solved this same problem I've been having for the last several months.  I found it was primarily when opening PDFs created from CAD drawings, which would cause Acrobat Pro to freeze/hang/crash on my desktop.  The irony was I never had this problem on my laptop running the exact same version of Acrobat Pro.  I think I finally solved the problem based on comments provided in this thread.  I also was running Acrobat Reader on my desktop but not my laptop.  When I read that running both Acrobat Pro and Acrobat Reader on the same machine was possibly causing the problem, I uninstalled Acrobat Reader on my desktop and now Acrobat Pro seems to be working fine!!

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      Thomas31717138tkfp
      Participating Frequently
      May 4, 2024 9:26 PM UTC

      Update on my last comment.  It looks like I'm still having the problem with large PDFs created from CAD drawings.  The smaller PDFs seem to be working pretty good but I just tried opening one that had 20 pages in it and it did the same freeze/hang/crash issue that I was having earlier.

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      Thomas31717138tkfp
      Participating Frequently
      May 15, 2024 9:31 PM UTC

      My latest update is that the problem still exists (more commonly with larger files but sometimes randomly with single page files as well), but seems to be a little less prevalant as it was before I removed Acrobat Reader.  Again, I am experiencing the problem primarily from PDFs created from CAD drawings.  I have Acrobat Pro 32-bit version installed on my computer. 

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      WWF CONSULTIN29139866mwex
      Participant
      May 3, 2024 1:26 PM UTC

      still the same crashing all the time tried all suggested solutions by Adobe still not working

       

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      pierret18811376
      Inspiring
      Apr 12, 2024 2:12 PM UTC

      There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

      Translate
      Antonio22965030p9dh
      Participant
      Apr 9, 2024 5:58 PM UTC

      I have the same, Issue, 24.001.20643 now with this version, adobe is not working properly, I rollback to the previous version to test, I hope that works, because I have many users with this issue, and I lost my time trying to resolve the Adobe bugs.

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        pierret18811376
        Inspiring
        Apr 2, 2024 2:53 PM UTC

        There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

         

        Translate
          pierret18811376
          Inspiring
          Mar 28, 2024 2:31 PM UTC

          There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

           

          Translate
            Spikestrider
            Inspiring
            Mar 28, 2024 2:41 PM UTC

            I dont know if any of the users use PlateBuilder Plug in from Kodak, but if you do please advise when that works correctly. The previous update failed and I feel like these updates are all trial and error since January. By the way I have a new user account is there a tip how I can connect this string to my other account?

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              MichaelatBoelter
              Participant
              Mar 28, 2024 2:50 PM UTC

              Ok I am now on this forum string with my new account.

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