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Guy33259472k7w4
Participant
October 30, 2023
Question

Laughing all the way to the bank

  • October 30, 2023
  • 1 reply
  • 940 views

Dear Sir Madame, i hope this find you well. Nothing personal, but I am very disappoint

ed to find that even though i cancelled my subscription to Adobe on 20 July 2023 (see evidence below), Adobe has kept billing me regardless! I note 3 more billings for $44 on 11/10, 11/09 and 12/08. Without prejudice, this appears to be sharp practice. I require two actions from Adobe forthwith. 1/cancel my subscription with no m,ore billings and 2/pay back the money i was overcharged forthwith to the same account.

i am resorting to this open method of redress due to non-existent/inaccessible Adobe complaints process. 

Regards, Guy Healy
@guyhealy1
    This topic has been closed for replies.

    1 reply

    Karl Heinz Kremer
    Community Expert
    Karl Heinz KremerCommunity Expert
    Community Expert
    October 30, 2023

    You need to get in touch with Adobe's customer support, they are the only ones who can help you. 

     

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Close to the bottom of this page, you should see a "Contact us": 

     

     

    You can open a chat session with support, and they should be able to help you.

     

    G
    Guy33259472k7w4Author
    Participant
    October 30, 2023
    tks but if that was actually an option, and not digging an even bigger
    wasteful hole of fruitless digital Adobe runaround, there'd be no reason
    for this post would there my friend?
    cheers, G
    try67
    Community Expert
    try67Community Expert
    Community Expert
    October 30, 2023

    Well since most (99%) of the people posting here are not Adobe employees I don't see how else we can help you sort this out... This is only something Adobe can help you with, and this forum is not the way to get in touch with them.

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