Participant

Question

License Agreement Keeps Opening on Each Use -- Even After I Accept

Forum|Forum|11 months ago
March 30, 2025
4 replies
2307 views

The License Agreement keeps keeps opening on each use -- even after I accept. I am a single user on one PC.

General troubleshooting

Participant

I am having the same issue. However, when I open Adobe Acrobat with run as administrator then I navigate to find version number it says it is running adobe acrobat user. I have also opened the app from the creative cloud desptop app and it still opens adobe acrobat. the License agreement comes up with adobe acrobat reader. When I attempt to access tools associated with Acrobat only it asks me to install acrobat on my computer.

AnandSri

Community Manager

Hello @John37571313habr!

I hope you are doing well, and we apologize for the delayed response and the trouble.

Based on the behavior you've described, and the screenshot, seeing the license agreement repeatedly, the system identifying the app inconsistently as “Acrobat Reader” vs “Acrobat,” and prompts asking to install Acrobat — it seems like the application installation might be incomplete, misaligned, or stuck between Acrobat Reader and Acrobat Pro. When Acrobat and Acrobat Reader are installed on the same system (or if the Creative Cloud Desktop app hasn’t properly elevated your Acrobat Pro license), the system may default to Reader, which explains why you’re not getting full Acrobat Pro functionality and being asked to install it again.

Please reboot the machine once and use the Acrobat Cleaner tool to remove the currently installed Acrobat and the freeware Acrobat Reader app. Download and install Acrobat. We verified your Adobe ID(email), which you have used to log in to the community, and see that you have an active subscription to the Creative Cloud with all apps. Sign in with your Adobe ID(email) to activate the subscription.

Run Once as Administrator:

Right-click Acrobat and choose "Run as Administrator".
Accept the license agreement once more. This ensures proper permissions are set for storing that acceptance, especially on shared/multi-user systems.

Also, ensure that the current user profile has sufficient permissions. For testing purposes, create a new test user profile with full admin rights, and install the Acrobat from the direct link.

Let us know how it goes.

Thanks,

Anand Sri.

P

perry_v_7769Author

Participant

Thank you for the message. I was traveling, so apologies for the delay in responding.

I managed to reinstall Adobe Acrobat Pro but I had to sign up for another subscription, with one week of free service in order to do so. It works now without my having to tick the box every time I open it. However, I have been charged in September for getting nothing, and when I sign in my actual active account is not even shown. So I’m not sure what to do.

Sent from my iPad

P

perry_v_7769Author

Participant

Thanks for both replies. I am using Adobe Acrobat version 2024.004.20272.0. The message I get is entitled Distribution License Agreement for Use on Personal Computers. After that in the box is the entire license agreement, which I must "Accept" each time I use the app. I have tried Run Adobe Licensing Repair Tool and running the app as Administrator.

P

perry_v_7769Author

Participant

So as a further update, I tried all the fixes mentioned by Anand Sri. No luck.

Amal.

Community Manager

Hi there,

Hope you're doing well! Thank you for trying out the suggestions we provided earlier.

If you're still experiencing issues, please follow the steps below to resolve them:

1. Run the Creative Cloud app with administrative privileges:

Right-click on the Creative Cloud app icon.
Select "Run as Administrator" from the menu.

2. Sign in to your account once the application launches.

After completing these steps, the issue should be resolved—even after a system reboot. Your apps should no longer prompt you to accept the license agreement or sign in repeatedly.

Please give it a try and let us know how it goes.

AnandSri

Community Manager

Hello Perry!

I hope you are doing well.

Are you experiencing this issue with Acrobat? Could you please share the screenshot of the message you are getting? Are you on a Windows machine or Mac, and what is the version?

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.2043x Optional update, Mar 19, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/3QVEFaV

Run as Administrator: Right-click on the Adobe application icon and select "Run as Administrator." This can sometimes resolve permission issues that prevent the acceptance from being saved.

Reset Acrobat Preferences: Reset the app preferences once and reboot the devices: https://adobe.ly/4hVFKuw

Run Adobe Licensing Repair Tool: Download the Adobe Licensing Repair Tool, Run the tool and follow the on-screen instructions. Restart the computer and launch Acrobat: For Windows.

Check User Permissions: Make sure that your user account has the necessary permissions to save changes. You might need to adjust the permissions for the Adobe folders in your system

If the issue persists after trying all these steps, please use the Acrobat Cleaner tool to remove the app, restart the machine, and install Acrobat.

Let us know how it goes.

Thanks,

Anand Sri.

try67

Community Expert

Is this happening in Acrobat? If so, what's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

If not, you posted in the wrong forum.

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