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March 25, 2019
Question

license help

  • March 25, 2019
  • 3 replies
  • 358 views

an ex employee had the 1 acrobat license in my office. How can I find out login info so I can take over the license? TIA!

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3 replies

AkanchhaS8194121
Legend
March 26, 2019

In addition to above response.

You can also refer to Adobe's license transfer policy: Transfer an Adobe product license

Thanks,

Akanchha

Legend
March 26, 2019

The license was granted to the individual, according to the EULA, not to their employer. If it's a retail license you have no right to take it over, unless the ex employee completed the paperwork to grant it. If it's a subscription you can stop paying it (completing the year if that's the contract).

John T Smith
Community Expert
Community Expert
March 25, 2019

Try Chat

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

Also, when I worked in a company, someone in the central IT office kept track of all licenses... so a situation like you have couldn't happen