License key of Adobe Acrobat Pro XI is invoked

Question

Hi,

My compnay has license Acrobat Pro XI license with key

However, we cannot activate with this key anymore, it show below information.

Do you have any acknowledge about this stuck? How I can fix it?

Dear @Adobe: why we cannot use it anymore while we purchased it as perpetual license?

Thank you.

Kenny.

try67 · Answer

This is not Adobe Customer Support. We can't help.

You should contact Adobe directly for help with this issue, using one of these channels:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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