Line connection 0800-384-473

What is up with your support number?! The connection / reception is terrible, I can't hear anything.  The call back function is useless, I get the call, then there is dead silience?! 

I recently changed licence form Acrobat Pro to Acrobat Standard, and the Bates Numbering function is no longer availabe.  Please confirm if that is correct, or let me know how I can add the Bates Numbering because I often use this to reference my pdfs.

Thanks!