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Jeffery63
Jeffery63
Participant
May 20, 2017
Question

Links lost from Word to PDF

  • May 20, 2017
  • 15 replies
  • 77139 views

It seemed like my conversion of word docx files used to convert to pdf and would retain the hyperlinks that had been created. But lately it hasnt been automatic. What am I missing? How do I ensure that the carefully placed hyperlinks in my word document make it over into my Adobe PDF files.

Using Adobe Acrobat Pro DC ver. 2017

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    15 replies

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    T
    Test Screen Name
    Legend
    February 20, 2018

    I cant check my version right now. What type of file are you trying to convert, do you have the relevant app installed, and did you used to be able to convert locally? 

    A
    acrobaticus
    Participating Frequently
    February 21, 2018

    A Microsoft Word document to PDF. It's a common case. Yes, MS Word is installed. Yes, it worked in Acrobat Pro offline before, I think this worked for the last 15 years I've been using Acrobat Pro.

      T
      Test Screen Name
      Legend
      February 20, 2018

      Doesn't for me. What do you do that makes it upload to the cloud? What version do you have?

      A
      acrobaticus
      Participating Frequently
      February 20, 2018

      Latest Acrobat Pro for Mac. Creative cloud. When I choose create PDF from File, the document is uploaded to the cloud, then a PDF is downloaded and displayed. If I unplug my Mac, the conversion doesn't work, there is an error.

      If I go to Help>sign out, then I cannot use any Creative Cloud App anymore.

      So I can't use the paid Acrobat Pro to generate PDFs without uploading them to their Cloud? What about confidential documents?!

      T
      Test Screen Name
      Legend
      September 11, 2017

      I'm thinking that IS the name and that it is the name because Actobat is working on a temporary copy. Just speculation.

      S
      svhk
      Participant
      September 11, 2017

      I've speculated in the same direction. This is likely to be the code Word and Acrobat DC use for the exchange.

      A
      Anonymous
      September 2, 2017

      export your word doc to pages add bookmarks and links or TOC and it works great

      G
      gkaiseril
      Inspiring
      May 20, 2017

      You need to make sure you have set the "PDF Maker" preference correctly. Select the "ACROBAT" ribbon tab and on the far left click on the "Preferences" button. A pop-up window will open and provide various tabs that will allow you to set the conversion options. On the "Settings" tab make sure the "Add links" option is selected.  You may want to also check the "Create Bookmarks" option and then use the "Bookmark" tab to select what Word bookmarks or structures you want to use to create the bookmarks. After you have finished making your selections, click "OK" and then use "Create PDF" Button to create the PDF.

      Do not print to the Adobe PDF printer.

      If you do not have the "ACROBAT"  ribbon item or it is not active then you need to enable the PDF Maker add-in to MS Office.

        Jeffery63
        Jeffery63Author
        Participant
        May 20, 2017

        In my Word for Mac 2016 I have an Acrobat tab on the right end of my Word ribbon. (why hadn't I noticed that before?) I have two icons- Create PDF and Preferences. Preferences only shows me one option--indicating that "You can create high quality, rich and accessible PDFs using Adobe Create PDF Cloud service" and then has a box to click for "Prompt for using Adobe Create PDF Cloud service" and then click OK. I've done it both with the box clicked and without it and the resulting PDF still doesn't bring over my links.

          T
          Test Screen Name
          Legend
          May 20, 2017

          If you weren't using the Acrobat ribbon before, you weren't using Acrobat, I'm thinking.

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