Skip to main content
bizinsider
bizinsider
Participant
May 17, 2018
Question

Links Not Working Correctly After Exported to PDF

  • May 17, 2018
  • 3 replies
  • 649 views

Hi,

I use the latest versions of Word for Mac 2016 and DC Pro. I export documents to PDFs using "export for printing," which seems to do a better job keeping my fonts.

Until fairly recently the links in the PDFs worked fine. Then, one day, mysteriously, they stopped working fine. The only way to hit the link in the PDF is to move the curser to the next words AFTER the link. It's strange. I have deleted and reinstalled acrobat - no change.

Any thoughts? I called Adobe but they couldn't figure it out and went so far as to say my fonts are not approved for Acrobat. Bogus answer.

Thanks,

Herb

This topic has been closed for replies.

3 replies

T
Test Screen Name
Legend
May 20, 2018

Not sure why you expect Adobe to figure out a problem in Microsoft’s App?

bizinsider
bizinsiderAuthor
Participant
May 20, 2018

Works fine in word - the trouble occurs AFTER it is converted to a PDF. That's an Adobe issue.

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
May 20, 2018

Based on your description, I think this is what you are doing: In MS Word, you select File>Save As, then you change the output format to PDF, and then you select the ‘Best for printing’ option. Is that correct? If so, you are only using functionality provided by Microsoft. There is no Adobe product involved at all. Anything that is - or is not - in the PDF is due to design decisions made by Microsoft, and you need to bring this up with their support.

T
Test Screen Name
Legend
May 19, 2018

Are you actually using Acrobat to make the PDF? I thought this was a Part of Word.

bizinsider
bizinsiderAuthor
Participant
May 19, 2018

Yes - I create the doc in Word and export it (for printing) to a PDF. Works in word and a PDF exported for electronic distribution - but not for printing. But it used to. (And the reason I do not use export for electronic distribution is because when I do I lose my fonts.) Adobe's support team is trying to figure it out.

bizinsider
bizinsiderAuthor
Participant
May 18, 2018

So...based on the lack of responses I'm guessing this is not a known issue? Any Acrobat specialists out there?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices