Links to files are not working for outside users.

Forum|Forum|3 years ago
April 17, 2023
1 reply
2217 views

Hello,

I have a PDF with multiple hyperlinks. The hyperlinks to webpages work, but the hyperlinks to files do not work for outside users. This is a public document with an application attached to it. I can open the application link on my end, but I keep getting calls from would-be applicants that the files are not opening. I tried from my laptop on an outside network. Sure enough, it will not open. How to I enable outside users to open the file links?

Thank you

Create PDFs

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try67

Community Expert

Are you sending these files along with the PDF? Are they kept in the same (relative) position to the PDF as when the links were created? Is the PDF file opened using Adobe Acrobat or Reader? If the answer to any of these questions is no, then it won't work.

S

Stephanie25311838bqgvAuthor

Known Participant

Hi,
Thanks for responding. The answer to all these questions is yes. The links
work fine from my own computer, but those who download the pdf from the
company website cannot open the links.

Thank you!

[Private info removed]

try67

Community Expert

Are they also downloading the files the links are pointing to?

PS. Don't include your personal details in your replies. I will remove them from the previous one for you.

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