Skip to main content
B
Bmichael_4737
Participant
March 25, 2025
Answered

Links won't open in pdfs

  • March 25, 2025
  • 1 reply
  • 775 views

I get pdf docs for work with numerous embedded links each month. I have Windows 10, Adobe Acrobat XI Pro, and use Firefox as my browser. Before January 1, 2025, I would simply click on a link, and it would open in another window. BUT the links won't open in docs received from the same source after January 1. Instead I get a message that says:

However, I can't find any solution to this issue online or on Adobe, and my company's techs are stumped. I also have the newer Adobe Acrobat 2025.001.20432-64bit. Same problem as Acrobat XI Pro. Any help is much appreciated.

Correct answer try67

PS. If you have Acrobat 2025 and Acrobat XI on the same machine that could certainly lead to issues. Also, Acrobat XI is an old version, not officially compatible with Windows 10, so problems with it are to be expected.

1 reply

try67
Community Expert
try67Community Expert
Community Expert
March 25, 2025

What kind of action is associated with those links? Can you share a sample file (or even just a single page with links on it)?

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
March 25, 2025

PS. If you have Acrobat 2025 and Acrobat XI on the same machine that could certainly lead to issues. Also, Acrobat XI is an old version, not officially compatible with Windows 10, so problems with it are to be expected.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices